Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Bertrand

Ottawa,ON

Summary

Dynamic professional with a proven track record at Myers Automotive, adept in handling high-stress situations and enhancing customer satisfaction. Skilled in data entry and dispatch software, with exceptional communication and multitasking abilities. Demonstrated success in improving service quality and maintaining client loyalty through effective problem-solving and team collaboration.

Overview

3
3
years of professional experience

Work History

Call Center Agent

Costco
12.2021 - 05.2022
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Call Center Agent

Myers Automotive
05.2022 - 09.2023
  • Collaborated with team members to optimize call center performance and improve overall service quality.
  • Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance metrics.
  • Retained valuable customers by offering suitable solutions that addressed their needs and concerns.
  • Navigated multiple software applications simultaneously during calls for efficient information retrieval and data entry tasks.
  • Assisted in resolving customer issues promptly, ensuring a positive resolution that maintained client loyalty.
  • Booked service appointments for vehicles.

Dispatcher

CAA North & East Ontario
10.2023 - 10.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Education

Office Administration Certificate - Business

Willis College
Ottawa, ON
04.2025

High School Diploma -

Franco-Cité Catholic High School
Ottawa, ON
06.2021

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Strong Communication Skills
  • Flexible and Adaptable
  • Multitasking
  • Critical Thinking
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management
  • Stress tolerance

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Elementary
Hebrew
Professional Working

Timeline

Dispatcher

CAA North & East Ontario
10.2023 - 10.2024

Call Center Agent

Myers Automotive
05.2022 - 09.2023

Call Center Agent

Costco
12.2021 - 05.2022

Office Administration Certificate - Business

Willis College

High School Diploma -

Franco-Cité Catholic High School

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Maria Bertrand