Maria Beerbrier
Innisfil,ON
Summary
Compassionate Registered Massage Therapist with passion for helping people. Dedicated to providing quality therapeutic massages for overall health and wellness. Upholds moral ethics and maintains excellent client relationships. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registered Massage Therapist
Innisfil Chiropractor Clinic
01.2022 - Current
- Developed customized massage programs to meet unique requirements.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Collaborated with other healthcare professionals to develop treatment plans.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Improved client satisfaction by delivering customized massage therapy sessions tailored to individual needs.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Maintained accurate and up-to-date client records.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation protocols and ensuring proper equipment maintenance.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Contributed to business growth by assisting with marketing efforts, including social media promotion and community outreach events.
- Administered Swedish, deep tissue and sports massage techniques.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients recovering from injuries or managing chronic pain conditions.
- Analyzed postural assessments and range of motion.
- Researched new massage techniques and treatments.
- Educated clients on benefits of massage and recommended home care techniques.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
Personal Support Person at Birth
Canada Mama
02.2018 - 12.2022
- Helped reduce rates of medical interventions by encouraging natural pain management methods when appropriate.
- Translator services at birth from diverse languages into English
- Established trust-based relationships with families that often led to repeat engagements or referrals to other expecting parents.
- Facilitated open communication between expectant parents and healthcare providers for a collaborative birthing experience.
- Collaborated with healthcare providers to ensure seamless support throughout the prenatal, labor, and postpartum periods.
- Facilitated patient referrals to specialists for advanced pre- or post-natal care.
- Advised patients on lifestyle modifications and preventative measures for the health of mother and baby.
- Supported mothers in achieving their desired birth plans, advocating for their preferences with medical professionals.
Patient Coordinator
DoctorMed Rehabilitation Clinic
04.2016 - 07.2018
- Facilitated communication between patients and various departments and staff.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Verified patient insurance eligibility and entered patient information into system.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Coordinated transportation to get patients to and from medical appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Client Service Coordinator
Circle Of Care
10.2015 - 03.2016
- Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
- Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Identified potential upselling opportunities by understanding clients'' evolving needs, leading to increased revenue generation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
Receptionist Administrator
Downsview Health Care Rehabilitation Clinic
05.2008 - 12.2013
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Diploma - Registered Massage Therapy
Medix Health Care College
Toronto, ON01.2020
High School Diploma -
Thompson High School
Montreal, QC06.2003
Skills
- Relationship Building
- Range of Motion Improvement
- Soft Tissue Manipulation
- Muscle and Soft Tissue Massage
- Hydrotherapy Treatments
- Deep Tissue Massage
- Stress Relief Massage
- Postural Assessment
Languages
English
Russian
Hebrew
Certification
CPR & First Aid certification
Certification in Massage Therapy and in good standings with CMTO
Timeline
Registered Massage Therapist
Innisfil Chiropractor Clinic
01.2022 - Current
Personal Support Person at Birth
Canada Mama
02.2018 - 12.2022
Patient Coordinator
DoctorMed Rehabilitation Clinic
04.2016 - 07.2018
Client Service Coordinator
Circle Of Care
10.2015 - 03.2016
Receptionist Administrator
Downsview Health Care Rehabilitation Clinic
05.2008 - 12.2013
Diploma - Registered Massage Therapy
Medix Health Care College
High School Diploma -
Thompson High School
CPR & First Aid certification
Certification in Massage Therapy and in good standings with CMTO
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