Maria Barbara Duculan
Sherwood Park,AB
Summary
Highly efficient Arena Attendant with background in maintaining cleanliness and safety within sports facilities. Possess strong skills in customer service, problem-solving, and equipment operation. Demonstrated ability to perform routine maintenance tasks while ensuring the utmost client satisfaction. Significant impact in previous roles evidenced by improved facility conditions and positive feedback from patrons.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Arena Attendant
City of Edmonton
Edmonton, Alberta
03.2025 - Current
- Monitored ice conditions to ensure safety for all users and participants.
- Set up and dismantled equipment for various sports and entertainment activities.
- Collaborated with team members to provide excellent service, enforce arena policies to maintain a safe environment for guests and staff.
- Responded promptly to guest inquiries and resolved issues effectively.
- Conducted regular inspections of facilities to identify maintenance needs and concerns.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Conducted regular inspections of fire exits, emergency lighting systems, and other safety features of the facility.
- Collaborated with other departments in order to ensure smooth running of operations.
Arena Operator
Strathcona County
07.2019 - Current
- Performed Ice resurfacing with the use of Zamboni.
- Completed minor repair and perform basic maintenance in the entire facility.
- Ice maintenance such as electric edging, hand chipping, measurements, and building.
- Acted as team leader in group projects, delegating task and giving feedback.
- Applied effective time management techniques to meet tight deadlines.
- Assisted in new hire training and develop a training module.
Restaurant Supervisor
Pasta Pantry & Trattoria
Sherwood Park, Alberta
02.2014 - 08.2022
- Supervised food preparation, production, presentation, and service.
- Perform inventory, staff scheduling, tip allocation, product ordering, staff training, and training module update.
- Performed minor repairs and maintenance on equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints promptly to maintain a positive dining experience.
Education
Bachelor Of Arts - Education
Santa Isabel College
Manila, Philippines01.2004
Skills
- Ice resurfacing and maintenance
- Zamboni blade change
- Staff training
- Supervision
- Delegation
- Microsoft 365
- Oracle
- Mentoring support
- Customer service
- Facility management maintenance
Certification
- Arena Operator Level 1 & 2
- Pool Operator level 1
- Aerial Lift
- Industrial Fall Protection
- WHMIS
Timeline
Arena Attendant
City of Edmonton
03.2025 - Current
Arena Operator
Strathcona County
07.2019 - Current
Restaurant Supervisor
Pasta Pantry & Trattoria
02.2014 - 08.2022
Bachelor Of Arts - Education
Santa Isabel College
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