Maria Baci
Toronto
Summary
- Seeking a position to apply knowledge, education, and professional experience
- Results-driven professional with management experience, pursuing an executive-level role
- Educated in intake procedures, treatment planning, secondary traumatic stress, and social service work
- Trained in mental health fundamentals, Canadian youth and social welfare systems, pharmacology, and youth advocacy
- Strong knowledge of diversity, social justice, poverty, addictions, psychology, and high-risk populations
- Effective planner and problem solver with the ability to adapt to change
- Excellent communication skills; fluent in English and Romanian
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and QuickBooks
- Typing speed of 70 WPM
- Strong client service and conflict resolution skills
- Works effectively both independently and as part of a team
Overview
12
12
years of professional experience
Work History
Sales Office Manager
MTF GROUP
06.2023 - Current
- -Oversaw daily office operations including sales support, dispatching, and customer communications
- -Served as primary point of contact for clients via phone and email, managing orders and service requests
- -Coordinated scheduling and dispatch of drivers to meet delivery timelines and operational demands
- -Handled invoicing, billing, and basic accounting with accuracy and attention to detail
- -Maintained organized records of orders, pickups, and client accounts
- -Contributed to smooth workflow between office staff, drivers, and customers
Executive Assistant for CEO
Bell Auto
03.2014 - 06.2017
- -Welcomed/greeted customers; hosted clients and directed them to the proper division.
- -Transferred vehicle ownership's, acquiring plates and stickers, licensing with the ministry of transportation.
- -Utilized Quick Books, input data from clients and vendors.
- -Responsible for administration work, faxing, responding to emails, inbound and outbound phone calls.
- -Solely responsible for the organization of answering the general customer service line, picking up voice messages, kept files organized and up to date and kept everyone informed by email
- -Responsible for retrieving paper mail and distributing accordingly
Administration
Yorkdale Ford
- -Welcoming and greeting all visitors, main point of contact for all customer inquiries
- -Advising customers by providing information; directing them to the appropriate areas
- -Transferring vehicle owner-ships, acquiring plates and stickers, licensing with the ministry of transportation
- -Responsible for the organization of answering the general customer service line, picking up voice messages, and managing filing system
- -Main point of contact for all employee inquiries.
- -Responsible for all incoming mail and distributing to appropriate personnel
Administration
Provincial Trucking
- -Responsible for data entry in Quick Books and created invoices for customers.
- -Responsible for ordering all office supplies, for scheduling warehouse staff and bi-weekly payroll and all incoming mail, sorting, and inputting into system.
- -Key holder
Education
Addictions & Mental Heath - undefined
CDI College
Addictions Recovery Support for Youth and Families Diploma - undefined
CDI College
North York, ON, Canada01.2022
Addiction Counseling
ART(Addictions rehab Toronto)
10.2021
Addiction Counseling
Covenant House Toronto
01.2019
High School Diploma - undefined
Runnymede Collegiate Institute
01.2008
Skills
- Educated in Intake Procedures and Treatment Planning
- Secondary Traumatic Stress and Social Service Work
- Trained in Fundamentals of Mental Health
- Youth and Social Welfare Systems in Canada
- Fundamentals of Pharmacology
- Advocacy and Empowerment of Youth
- Skilled in Youth Diversity: Culture and Subculture
- Diversity and Social Justice
- Fundamentals of Poverty
- Knowledge of Fundamentals of Addictions
- Communications
- Psychology
- High-risk Populations
- Youth issues and Prevention Health Promotion
- Strong planner and problem solver
- Excellent communication skills fluent in English and Romanian
- Trained in Word, Excel, Power Point, Outlook and Quick Books
- Typing speed of 80 WPM
- Superior Customer/Client Resolution skills
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Activities
- I enjoy sport, traveling, listening to music and sharing a great meal with friends.
- Going to church on Sundays and spending time with family.
Education Volunteer
- Addictions Recovery Support for Youth and Families Diploma, 2022, CDI College, North York, ON
- Vital Signs - CPR and First Aid Certified, 2021
- ASIST - Applied Suicide Intervention Skills Training, 2021
- CPI - Nonviolent Crisis Intervention Training, 2021
- High School Diploma, Runnymede Collegiate Institute, 2008
- Addictions rehab, Covenant House Toronto, 2018-2019
- Addictions rehab, ART (Addictions rehab Toronto), 2021-06-01 to 2021-10-01
Timeline
Sales Office Manager
MTF GROUP
06.2023 - Current
Executive Assistant for CEO
Bell Auto
03.2014 - 06.2017
Administration
Yorkdale Ford
Administration
Provincial Trucking
Addictions & Mental Heath - undefined
CDI College
Addictions Recovery Support for Youth and Families Diploma - undefined
CDI College
High School Diploma - undefined
Runnymede Collegiate Institute
Addiction Counseling
ART(Addictions rehab Toronto)
Addiction Counseling
Covenant House Toronto