Maria Awan
Cambridge,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Business Development Representative
The 401 Auto Group of Companies
09.2023 - Current
- Make a large number of outbound calls on a daily basis
- Receive inbound calls in regards to vehicles
- Ensure all customers are helped in a timely manner
- Follow-up with customers making sure they have come in for appointments/renewals
- Gained a high level of vehicle finance knowledge in order to help customers
- Ensure daily/weekly/monthly targets are being met.
Sales Associate - Key Holder
Bath Depot
09.2022 - 09.2023
- Worked hard to achieve sales goals (SPH, DPT)
- Maintain a high standard of customer service and serve an outstanding shopping experience
- Perform necessary follow-ups (quotes, open orders)
- Develop lasting relationships with employees and customers
- Apply the companies policies and procedures on a daily basis.
Front End Manager
Bed Bath and Beyond
09.2019 - 08.2022
- Responsible for all cashiers ensuring they are trained correctly
- Enhanced customer satisfaction by implementing efficient store operations and maintaining a clean, organized shopping environment.
- Increased sales revenue by developing and executing strategic merchandising plans tailored to customer preferences.
- Delegate tasks to associates making sure productivity is consistent and providing feedback
- Coach and assist associates where there are needs of improvement
Administrative Assistant
Keller Williams Real Estate
08.2018 - 07.2019
- Made schedules and created daily planner
- Created all marketing materials (brochure, social media posting, etc.)
- Ensured all legal documents were correct and kept confidential
- Filed all paperwork
- Ensured all deadlines were met with closings, viewings, and all paperwork.
Administrative Assistant
Redline Motors
11.2018 - 06.2018
- Greeted customers made sure they were assisted promptly
- Assisted customers when they needed help
- Created and ensured all files were up to date
- Made sure inventory was up to date on the website
- Processed transactions between clients and dealer
- Created schedules and booked appointments accordingly
- Made sure office and outdoor space was clean and safe.
Education
BBA - International Business Management
Conestoga College
Kitchener, ON01.2020
Office Administration- Executive -
Conestoga College
Kitchener, ON01.2017
Completed and Obtained OSSD -
Glenview Park Secondary School
Cambridge, ON01.2015
Skills
- Lead Development
- Relationship Building
- Customer Relationship Management
- Salesforce
- Staff Training
- Sales Prospecting
- Cash Handling
- Budget management
- Customer Service Management
- Microsoft Office proficiency
volunteer work
Islamic Centre of Cambridge - Since 2012
awards
- Appreciation Award from Provincial Parliament - Rob Leone for volunteer recognition at The Islamic Centre of Cambridge
- Appreciation Award from Federal Parliament - Kathryn McGary for volunteer recognition at The Islamic Centre of Cambridge
Timeline
Business Development Representative
The 401 Auto Group of Companies
09.2023 - Current
Sales Associate - Key Holder
Bath Depot
09.2022 - 09.2023
Front End Manager
Bed Bath and Beyond
09.2019 - 08.2022
Administrative Assistant
Redline Motors
11.2018 - 06.2018
Administrative Assistant
Keller Williams Real Estate
08.2018 - 07.2019
BBA - International Business Management
Conestoga College
Office Administration- Executive -
Conestoga College
Completed and Obtained OSSD -
Glenview Park Secondary School
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