Maria Aviles
Richmond
Summary
Dedicated Care Manager with expertise in client advocacy, resource coordination, and healthcare compliance. Proven ability to facilitate medical appointments and provide emotional support, ensuring optimal client care and satisfaction.
Overview
35
35
years of professional experience
Work History
Care Manager
reliable in home care
Redwood Valley
12.2013 - 01.2025
- Documented client interactions and updates in electronic health records system.
- Advocated for clients' rights and access to necessary resources.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
Care Manager
Emerald Coast Hospice
San Jose
10.2007 - 01.2013
- Coordinated services between clients, families, and healthcare providers.
- Conducted regular follow-ups to ensure adherence to care plans.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
Elderly Caregiver
Compassionate Care Hospice
San Francisco
05.1998 - 01.2005
- Monitored patient health and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients and staff.
- Supported emotional well-being through companionship and active listening skills.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Provided companionship and emotional support to elderly clients.
Telemarketing Consultant
John F. Kennedy International Airport
New York
02.1990 - 11.1998
- Collaborated with team members to refine marketing strategies and improve outreach.
- Documented all customer interactions in CRM system.
- Evaluated customer feedback to improve telemarketing strategies.
- Built strong relationships with customers by providing excellent customer service.
- Participated in team meetings to discuss progress and brainstorm new ideas for marketing campaigns.
Education
Associate of Science - Nursing
Nursing Mexico
Cuidad De Mexico 05-1989
High School Diploma -
El Cerrito High School
El Cerrito, CA07-1986
Some College (No Degree) - CNA
City College of San Francisco
San Francisco, CASkills
- Care plan development
- Electronic health records
- Client advocacy
- Resource coordination
- Medical appointment scheduling
- Healthcare compliance
- Service coordination
- Problem solving
- Emotional support
- In-home care plans
- CPR/AED
- Long-term care coordination
- Analytical thinking
- Multitasking Abilities
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Care Manager
reliable in home care
12.2013 - 01.2025
Care Manager
Emerald Coast Hospice
10.2007 - 01.2013
Elderly Caregiver
Compassionate Care Hospice
05.1998 - 01.2005
Telemarketing Consultant
John F. Kennedy International Airport
02.1990 - 11.1998
Associate of Science - Nursing
Nursing Mexico
High School Diploma -
El Cerrito High School
Some College (No Degree) - CNA
City College of San Francisco