Maria Guadalupe Dominguez Avalos
Santa Rosa,CA
Summary
Dynamic professional seeking a remote opportunity to leverage exceptional communication skills during evening hours while delivering outstanding customer service. Passionate about creating positive client experiences, with a strong background as an Electronic Medical Records (EMR) System Manager, specializing in Epic and eClinicalWorks (eCW) support. Expertise includes training clinical and administrative staff, optimizing workflows, and implementing EHR systems. Proven track record of managing large teams, troubleshooting technical issues, and enhancing operational efficiency within healthcare environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior EMR System Manager
Santa Rosa Community Health
12.1999 - Current
- Manage EMR systems and oversee daily operations
- Troubleshoot issues to ensure system functionality and track ticket in Fresh, and JIRA’s
- Streamlined systems integration to enhance operational efficiency and data accuracy across departments.
- Led cross-functional teams in the implementation of new software and interfaces to improving user adoption and satisfaction.
- Collaborated with IT to oversee system upgrades, ensuring minimal disruption to services and continuity of care.
- Develop workflows to improve efficiency and patient care.
- Created comprehensive downtime binders for BCA's, enhancing operational readiness during outages.
- Monitored and analyzed dashboard reports to verify compliance with data entry standards.
- Managed onboarding and offboarding processes for employee service records.
ECW Consultant
Self Employee
Santa Rosa
01.2015 - Current
eCW consultant, training and support
Create training manuals and workflow
Education
General Studies -
Santa Rosa Junior College
01-1998
High School Diploma - undefined
Elsie Allen High School
01-1997
Skills
- EMR System Management & Optimization
- Epic and EClinicalWorks (eCW) Training & Implementation
- Workflow Development & Process Improvement
- Troubleshooting Software & System Issues with Epic and eCW
- Meaningful Use Compliance
- Strong Communication & Training Skills
- Bilingual / Bicultural
- Strong Problem-Solving & Organizational Skills
- Training Manual Development
- Multitasking & Flexibility
- Self-Motivated and Detail-Oriented
- Remote support
Certification
- EClinicalWorks Train-the-Trainer Certification, 2014
- Medical Assistant Certificate, Boston Reed Company, 1999
Additional Experience
- Clinic Manager for front and back office (100+ staff)
- Lead CPSP Provider (Nutrition, Psychosocial, Health Education)
Timeline
ECW Consultant
Self Employee
01.2015 - Current
Senior EMR System Manager
Santa Rosa Community Health
12.1999 - Current
High School Diploma - undefined
Elsie Allen High School
General Studies -
Santa Rosa Junior College