Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Ataya

Vancouver,BC

Summary

A results driven retail industry professional with a proven record of achievement in sales, organization leadership, operational excellence, client relations and problem solving. Balances common sense and sound judgment with a natural aptitude for building credibility and strong working relationships. Well organized, resourceful and detail oriented.


Overview

9
9
years of professional experience

Work History

Regional Operations Manager

Hudson's Bay
05.2024 - Current
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans for 35 stores.
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
  • Enhanced communication and streamlined problem-solving strategies between stores and corporate/vendor partners to boost efficiencies and customer satisfaction
  • Devised and executed training plans for new and existing staff to support competency and compliance.

District Manager

Hudson's Bay
05.2019 - 05.2024
  • Manage 19 locations, 3000+ associates, ensuring strong standards of customer service, sales, and operations.
  • Evaluate stores' performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Surpass goals consistently while navigating challenges and setbacks in evolving retail environment
  • Foster an environment of open communication between management teams across the district to share best practices to optimize sales, budgets and customer satisfaction

DVP/ GM

Hudson's Bay
03.2016 - 03.2019
  • Promoted a people-first culture that enhanced employee morale and productivity. Consistently secured top scores in customer satisfaction, marking some of the highest improvements @ HBC. Ranked among leading stores in retail benchmarks for positive workplace culture, achieving min 10% higher that peer stores & exceeding industry standards.
  • Developed multiple associates for management roles throughout Western region. Cultivated a supportive atmosphere promoting professional advancement among associates. Executed training initiatives to prepare future leaders in store operations.
  • Directed execution of corporate strategy for in-store initiatives, credit and loyalty programs, and OMNI efforts to achieve sales and profit targets.
  • Assumed additional responsibilities as Market Lead for Vancouver, advocating for stores and supporting leadership team. Proactively addressed challenges in market execution to optimize store performance.

Education

Bachelor of Arts - International Relations

University of British Columbia
Vancouver, BC
01-1997

Skills

    Team Building and Communication Skills- Fosters positive interaction by ensuring store leaders and associates remain motivated, on-track and involved Skilled in coaching and monitoring the performance of sales teams with a focus on building enthusiasm and realizing common goals

    Customer Service and Sales Goals- Excels in surpassing sales goals and readily responds to emerging needs and new challenges with creativity and focus Resolves client concerns and promotes ongoing relations with genuine attentive approach to customer service

    Financial Accountability- Maintains a keen awareness on bottom-line issues with a highly detailed approach Effectively tracks sales results, cost and stock levels to ensure revenue targets are met Quickly identifies inefficiencies and implements corrective actions

Languages

English
Native or Bilingual
Greek
Native or Bilingual

Timeline

Regional Operations Manager

Hudson's Bay
05.2024 - Current

District Manager

Hudson's Bay
05.2019 - 05.2024

DVP/ GM

Hudson's Bay
03.2016 - 03.2019

Bachelor of Arts - International Relations

University of British Columbia

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Maria Ataya