Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Maria Asfaw

Overview

4
4
years of professional experience
1
1
Certification

Work History

Undergraduate Telecommunications Recruiter

Carleton
Ottawa
09.2021 - Current
  • Identified and addressed the concerns and questions of prospective students regarding Carleton University
  • Distributed thorough knowledge of programs, services, policies and protocols at Carleton University
  • Updated applicant profile and information
  • Promotion of Carleton University

Job Developer

Weston Frontlines
Toronto, ON
04.2022 - 09.2022
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
  • Handled caseload of more than 160 clients.
  • Assisted individuals with developing career plans.
  • Coordinated community resources and secured referrals.
  • Liaised with community partners to enhance employment opportunities.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Mobilized case management system to document service delivery and case progress.

Server

Moxie's
Toronto, Ontario
07.2021 - 03.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Complied with all restaurant rules, policies, and regulations
  • Prepared specialty coffee and tea drinks in a fast-paced environment.

Enumerator

Statistics Canada
Toronto
05.2021 - 08.2021
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
  • Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
  • Drafted thorough and accurate reports, case summaries and work records.
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
  • Assisted people in filling out surveys with complete and accurate information.
  • Evaluated and inputted the status of a dwelling/residence
  • Coded data from participant interviews.

Recruitment Specialist

Randstad Canada
Toronto, ON
04.2021 - 07.2021
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Performed reference, criminal and credit check
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Supported management in developing and implementing personnel policies and procedures.
  • Hired employees and initiated new hire paperwork process.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
  • Maintained filing system of current, prospective and future positions.
  • Cultivated in-depth understanding of financial industry trends and hiring desires.

Seasonal Customer Service Representative

LCBO Toronto
05.2020 - 09.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Refusal of service to intoxicated, underage or unidentifiable customers

Recreational Coordinator

Innofit Inc
Toronto
07.2019 - 10.2019
  • Oversee day to day operations at various locations with the objective of resolving conflict and eliminating health & safety risks for the well-being of clients
  • Ensure all scheduled recreational activities are running and communicating among instructors
  • Completion of daily opening and closing operations
  • Monitor pool and maintaining pool records
  • Maintain detailed daily reports
  • Respond to inquiries, complaints and emergencies through email and phone

Admin Assistant

Randstad Canada Toronto
05.2019 - 08.2019
  • For multiple clients
  • Worked well independently and on a team to solve problems
  • Organized and prioritized work to complete assignments and mail in a timely, efficient manner
  • Screen calls and emails
  • Appointment booking and assist visitors
  • Management of office supplies
  • Data entry

Administrative Assistant

Mamet Apparel Toronto
01.2018 - 08.2018
  • Data entry
  • Management of social media accounts
  • Completion of office duties and daily operations
  • Management of office supplies
  • Responding to customer inquiries and concerns through phone and email.

Education

Bachelor of Public Affairs And Policy Management - Development And Economic Policy

Carleton University
Ottawa, ON
05.2023

Skills

  • Able to execute with little to no information
  • Flexible and Adaptable
  • Effective Written and Oral Communication
  • Ability to Work Under Pressure
  • Collaboration & Teamwork
  • Initiative and Problem-solving
  • Time Management
  • Analytical and Logical Reasoning
  • Ability to Multitask
  • Client Service and Relations
  • Clerical Skills
  • Managing Case Files
  • Program Monitoring and Tracking
  • Outreach Initiatives

Affiliations

Carleton Ethiopian Student Association - President

Carleton Mock Trials - Director of Academic Development

Carleton BIPOC Law Association - VP of Events

BPAPM Mentor

Certification

  • Kroeger Policy Connect
  • First Aid/CPR

Timeline

Job Developer

Weston Frontlines
04.2022 - 09.2022

Undergraduate Telecommunications Recruiter

Carleton
09.2021 - Current

Server

Moxie's
07.2021 - 03.2022

Enumerator

Statistics Canada
05.2021 - 08.2021

Recruitment Specialist

Randstad Canada
04.2021 - 07.2021

Seasonal Customer Service Representative

LCBO Toronto
05.2020 - 09.2020

Recreational Coordinator

Innofit Inc
07.2019 - 10.2019

Admin Assistant

Randstad Canada Toronto
05.2019 - 08.2019

Administrative Assistant

Mamet Apparel Toronto
01.2018 - 08.2018

Bachelor of Public Affairs And Policy Management - Development And Economic Policy

Carleton University

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Maria Asfaw