Maria Arroyo
Irvine
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pizza Hut
08.2023 - 09.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Gained proficiency in company software for tracking customer interactions.
- Provided product information to enhance customer understanding and satisfaction.
- Collaborated with team members to streamline service processes.
- Adapted quickly to changing situations, ensuring effective problem resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Phineas Banning High School
1527 Lakme Ave, Wilmington, CA 9074406-2025
Bachelor of Arts - Public Health Policy
University of California, Irvine
Irvine, CA06-2029
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Complaint handling
- Complaint resolution
- Scheduling
- Staff training
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Pizza Hut
08.2023 - 09.2025
High School Diploma -
Phineas Banning High School
Bachelor of Arts - Public Health Policy
University of California, Irvine