Summary
Work History
Education
Skills
Accomplishments
Timeline
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MARIA ARROYO

Toronto,ON

Summary

  • Social Services: Demonstrated personal resiliency and advocacy skills. Resourceful and dedicated to a client-centered approach.
  • Essential Skills: Strong organizational and time-management skills. Ability to prioritize tasks and meet deadlines in fast-paced environments.
  • Excellent communication and interpersonal skills: Able to engage with individuals from diverse backgrounds. Fluent in both English and Spanish.
  • Other Skills: Proficient in Microsoft Office Suite (Word, PowerPoint), and social media platforms (Twitter, Instagram, TikTok).

Work History

Keep Cool-Team Lead

Fred Victor
Toronto, Ontario
08.2025 - Current
  • Detailed logs while en route (track of referrals, items handled out).
  • Making phone calls for clients.
  • Identify current support needs.
  • Make a referral and share information.
  • Check basic eligibility for service.
  • Ensure the location is convenient and accessible.
  • Identify potential barriers.
  • Determine urgency or time sensitivity (priority setting, Cris's intervention).
  • Confirm readiness to connect with the service.
  • Offer support with first steps.
  • Created character animations using industry-standard software and tools.

Don Summerville Community Animator- TCHC

Toronto Housing Community
Toronto, Ontario
08.2025 - 08.2025
  • Phone outreach to connect tenants to local events and opportunities.
  • Facilitation of surveys, focus groups, and meetings.
  • Support the development and implementation of a social media strategy to increase online presence, engagement, and awareness of TCHC’s ongoing work and initiatives.
  • Support the development of engagement content.
  • Coordinated 2-3 events per month with the goal of bringing the community together and increasing social cohesion in the building, and dealt with all logistics regarding event coordination.
  • Work with other animators, staff, and residents in ways that are safe, inclusive, and anti-oppressive.

Election Worker

Elections Canada
Toronto, Ontario
08.2025 - 08.2025
  • Assisted with election day processes, ensuring smooth and efficient operations.
  • Provided support to voters and answered inquiries regarding voting procedures.

Education

Social Services - Training And Employment Program

SSTEPS
Toronto, ON
07-2025

High School Diploma -

St. Aloysius Gonzaga
Mississauga, ON
06-2005

Skills

  • Community engagement
  • Event coordination
  • Thorough documentation
  • Client support services
  • Social media strategy
  • Focus group facilitation
  • Problem resolution
  • Client outreach
  • Election security measures
  • Effective communication

Accomplishments

CERTIFICATES

· Harm Reduction in the Homelessness Sector – Homelessness Learning Hub June 2025

Non-Violent Crisis Prevention- CPI

· First Aid CPR/AED Level ‘C’

· First Aid Mental Health Certificate | Opening Minds

Timeline

Keep Cool-Team Lead

Fred Victor
08.2025 - Current

Don Summerville Community Animator- TCHC

Toronto Housing Community
08.2025 - 08.2025

Election Worker

Elections Canada
08.2025 - 08.2025

Social Services - Training And Employment Program

SSTEPS

High School Diploma -

St. Aloysius Gonzaga

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MARIA ARROYO