Maria Arizalas
Edmonton,AB
Summary
Dynamic and results-oriented professional with extensive experience in retail sales and customer service, notably at Zara Clothing Store. Excelled in enhancing customer satisfaction and loyalty through expert product knowledge and personalized service. Skilled in cash handling and customer feedback analysis, significantly contributing to strategic decision-making and sales performance improvement.
Overview
9
9
years of professional experience
Work History
Retail Sales Executive
Zara Clothing Store
11.2023 - 01.2025
- Increased customer satisfaction by resolving issues promptly and professionally.
- Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
- Managed inventory effectively to ensure optimal stock levels and prevent stockouts or overstock situations.
- Supported store management with various administrative tasks such as scheduling, reporting, and tracking sales performance.
- Assisted in the development of promotional materials for seasonal campaigns that successfully boosted sales during peak periods.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
Senior Retail Sales Associate
Revolution Boutique
08.2022 - 11.2023
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Participated in store events, showcasing new merchandise collections to drive interest and generate buzz among clientele.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Developed loyal customer base by building rapport through personalized service and tailored recommendations.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
- Streamlined checkout process by efficiently handling transactions and maintaining accurate cash balances.
- Performed additional duties as assigned, demonstrating flexibility and commitment to the overall success of the store.
- Achieved notable improvements in average transaction value through strategic cross-selling techniques and bundling promotions when applicable.
Remote Customer Service Representative
Transcom Corporation
04.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Sales Associate
Sephora
02.2017 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Retail Sales Associate
Pink Amore
03.2015 - 01.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Implemented feedback from customer surveys to enhance shopping experience.
Education
Bachelor of Administration - Business Administration And Management
University Santo Tomás
Colombia11-2016
High School Diploma -
Liceo Latnoamericano
Colombia11-2014
Skills
- Brand representation
- Cash handling proficiency
- Task delegation
- Merchandise display
- Data-driven decision making
- Customer engagement
- Product knowledge expertise
- Performance analysis
- Customer feedback analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Retail Sales Executive
Zara Clothing Store
11.2023 - 01.2025
Senior Retail Sales Associate
Revolution Boutique
08.2022 - 11.2023
Remote Customer Service Representative
Transcom Corporation
04.2020 - 06.2022
Sales Associate
Sephora
02.2017 - 05.2020
Retail Sales Associate
Pink Amore
03.2015 - 01.2017
Bachelor of Administration - Business Administration And Management
University Santo Tomás
High School Diploma -
Liceo Latnoamericano
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