Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Arce

Toronto,ON

Summary

Results-driven professional with extensive experience at Estee Lauder Cosmetics and brands, excelling in customer engagement and event planning. Proven ability to foster brand loyalty through personalized service and effective merchandise displays. Strong problem-solving skills complemented by a solid foundation in sales processing, ensuring exceptional customer satisfaction and repeat business.

Retail professional with comprehensive experience in sales management, inventory oversight, and customer relations. Adept at fostering collaborative team environment and achieving store targets. Known for flexibility in adapting to changing business needs and consistent delivery of excellent customer service and proven track record of client satisfaction in providing professional cosmetics services.

Overview

2023
2023
years of professional experience

Work History

Counter Manager

Bobbi Brown Cosmetics
  • Introduced new techniques and forms of Makeup and Skincare to clients
  • Perform Skincare consultations
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Organized sale events and created eye-catching product displays to attract customers.
  • Managed inventory to ensure adequate stock levels and timely replenishment.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.

Sales Associate

Estee Lauder


  • Handled cash transactions efficiently
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Sales Associate

Clinique
03.2021 - 03.2022

HUDSON'S BAY

Part-time position.

Sales Associate

Hudson's Bay
09.2017 - 03.2021


  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Operated cash register to accurately complete customer financial transactions.

Education

Diploma - Advanced Medi-Spa Therapist

International Beauty Institute
Toronto, ON
05.2022

Diploma - Esthetician

Seneca College of Applied Arts And Technology
North York
08.2021

Skills

  • Strong knowledge of skin analysis and treatment protocols
  • Makeup application
  • Strong knowledge of Skincare
  • Facials
  • Customer engagement
  • Product knowledge
  • Goal setting
  • Stock replenishment
  • Customer consultations
  • Merchandise display
  • Event planning
  • Sales processing
  • Problem-solving abilities
  • Hospitality and accommodation
  • Multitasking Abilities

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Sales Associate

Clinique
03.2021 - 03.2022

Sales Associate

Hudson's Bay
09.2017 - 03.2021

Counter Manager

Bobbi Brown Cosmetics

Sales Associate

Estee Lauder

Diploma - Advanced Medi-Spa Therapist

International Beauty Institute

Diploma - Esthetician

Seneca College of Applied Arts And Technology
Maria Arce