Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Ann Ashman

Windsor,Canada

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager

Central Housing Registry
12.2021 - Current
  • Oversee and deliver the legislated centralized wait list function and eligibility testing for all social and affordable housing, rent supplement, and housing benefit programs in Windsor and Essex County;
  • Manage and ensure compliance pf the Operating Agreement between the Windsor Essex Community Corporation/Central Housing Registry and the City of Windsor as Service Manager;
  • Manage system improvements;
  • Develop and implement new business processes, policies and procedures;
  • Maintain the integrity of the Central Housing Registry database;
  • Lead change management;
  • Lead the strategic and operational development of existing services;
  • Manage communication with Housing Providers, Community Partners, Support Agencies, MPP offices, the general public etc
  • Review and adjudicate contentious files;
  • Conduct internal review of Rent-geared to Income appeals;
  • Compile files for appeals to Service Manager – City of Windsor;
  • Lead the recruitment process

Case Management Officer

Family Responsibility Office
11.2020 - 09.2021
  • Provided proactive case oversight and management with Support Payors (SPs), Support Recipients (SRs), income sources, courts, legal counsel, client lawyers, and other stakeholders;
  • Built and established relationships with clients with diverse needs;
  • Managed a caseload of medium to high complexity and contentiousness;
  • Performed detailed analysis of cases;
  • Developed and executed a case management plan;
  • Determined appropriate collection or enforcement action, where applicable;
  • Conducted research and investigations to collect missing information regarding a case;
  • Evaluated and conducted risk assessments

Trust Analyst

Office of the Public Guardian and Trustee
10.2019 - 10.2020
  • Performed closeout and reporting activities for client and estate accounts;
  • Provided work-ups for complex and contentious cases;
  • Performed financial analysis and reconciliations of client trust account transactions;
  • Identified financial processing and issues and made recommendations;
  • Verified the authenticity of new vendors through verification processes;
  • Performed/reviewed approval function for new accounts and assets paid into court;
  • Performed/reviewed approval function for minor notification;
  • Searched for missing beneficiaries;
  • Performed financial analysis and reconciliations;
  • Provided Estates/Heirship Research where the OPGT had been appointed the Estate Trustee in accordance with the Succession Law Reform Act and other applicable Statute Law

Court and Client Representative

Superior Court of Justice
06.2019 - 10.2019
  • Responded to both counter and phone enquiries from the public, members of legal profession and enforcement agencies;
  • Provided client service, support & issue resolution by assisting the public and any/all persons present in the courtroom, in the court office and over the telephone;
  • Researched information and resources, explaining requirements/protocols, responding to issues, answering questions, providing procedural guidance, information and support and redirecting as necessary;
  • Balanced accounts;
  • Ensured all court proceedings were documented and recorded in accordance with legislated requirements and the Rules of Procedure;
  • Provided judicial assistance by preparing dockets and files in order for court/screening and hearing reviews to proceed;
  • Opened, recessed, resumed and closed court and arranged adjournment dates;
  • Arraigned defendants, recorded plea and recorded dispositions;
  • Maintained order and decorum in the courtroom;
  • Provided administrative/clerical support to the Manager and Supervisors as may be required;
  • Commissioner of Oaths

Legal Assistant

Pace Law Firm
12.2017 - 05.2019
  • Managed lawyer’s practice;
  • Screened client intakes;
  • Organized client meetings and schedule appointments;
  • Collected and organized evidence for lawyer to review;
  • Drafted legal documents, such as correspondences with clients and other parties;
  • Review and edit correspondences and other important materials;
  • Managed client’s files;
  • Organized and analyzed information such as medical briefs etc.;
  • Gathered formal statements from parties for use in legal proceedings;
  • Performed legal and factual research;

Corporate Planner

Ministry of Foreign Affairs and Foreign Trade
01.2011 - 12.2016
  • Member of the Executive Management Team;
  • Prepared 3-year Corporate Strategic Business Plans and Performance Management Frameworks;
  • Created Strategy Maps and Key Performance Indicators;
  • Conducted programme evaluations;
  • Led process management and improvement;
  • Prepared Operational Plan;
  • Prepared annual budget;
  • Created succession plan;
  • Trained and mentored staff;
  • Conducted performance appraisals;
  • Conducted SWOT analysis for the implementation of new programmes and projects;
  • Conducted Risk Management Assessment for the implementation of new programmes and projects;
  • Developed and delivered training and workshop material to Senior Managers;
  • Conducted the organization’s quarterly performance reviews;
  • Prepared quarterly and annual performance reports;
  • Implemented the Performance Management and Evaluation System;
  • Represented Ministry at inter-governmental and other external meetings

Director, Programmes Coordination Division

Institute of Jamaica
01.2005 - 12.2011
  • Member of the Executive Management Team;
  • Led and directed the delivery of programs and services;
  • Provided input into strategic, operational, and program planning, ministry policy and issues management;
  • Developed and managed the annual business plan;
  • Planned, collaborated and coordinated issues, programs and activities with ministry, agencies and external stakeholders;
  • Implemented and monitored performance standards, developed performance measures to assess operational performance;
  • Prepared reports, briefings and recommendations;
  • Established and maintain strong working relationship with key partners, ministries, departments, agencies and other stakeholders;
  • Responsible for the Division’s overall compliance with legislative statutes, collective agreements, government and ministry policies, directives, guidelines etc
  • Related to programs and services;

Education

Master of Science - Public Sector Management

University of The West Indies
Kingston, Jamaica

Bachelor of Science - Public Administration

University of The West Indies
Kingston, Jamaica

Diploma - Business Administration

University of Technology
Kingston, Jamaica

Diploma - Paralegal Studies

Trios College
Brampton, ON

Skills

  • Strategic Planning and Execution
  • Customer Service Management
  • Effective Communication
  • Microsoft Office Suite
  • Program administration
  • Sound judgment
  • Change management
  • Performance improvements
  • Process improvement
  • Data management
  • Administrative management
  • Operations management

Certification

Law Society of Ontario - P1 License

Timeline

Manager

Central Housing Registry
12.2021 - Current

Case Management Officer

Family Responsibility Office
11.2020 - 09.2021

Trust Analyst

Office of the Public Guardian and Trustee
10.2019 - 10.2020

Court and Client Representative

Superior Court of Justice
06.2019 - 10.2019

Legal Assistant

Pace Law Firm
12.2017 - 05.2019

Corporate Planner

Ministry of Foreign Affairs and Foreign Trade
01.2011 - 12.2016

Director, Programmes Coordination Division

Institute of Jamaica
01.2005 - 12.2011

Master of Science - Public Sector Management

University of The West Indies

Bachelor of Science - Public Administration

University of The West Indies

Diploma - Business Administration

University of Technology

Diploma - Paralegal Studies

Trios College

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Maria Ann Ashman