Maria Anguiano
San Jose
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Five Below
Reno
05.2024 - 04.2025
- Supported sales team members to drive growth and development.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided top quality control and eliminated downtime to maximize revenue.
- Assisted lifting of heavy items.
- Mentored junior team members and managed employee relationships.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed strong customer relationships to encourage repeat business.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Behavior Health Technician
WellCare Rehab
Reno
07.2023 - 02.2024
- Completed patient reports daily and submitted to management for evaluation.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Collaborated with multidisciplinary team members to develop individualized treatment plans for each client.
- Observed changes in client behavior and reported any concerning trends to supervisor or psychiatrist.
- Monitored clients' physical and emotional wellbeing.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Performed medication administration and management duties according to established protocols.
- Provided excellent service to patients through personable communication.
- Completed daily client rounds and tracked client movements.
Customer Service Representative
Bobby Pages Dry Cleaners of Northern Nevada
Reno
02.2023 - 10.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collected deposits or payments and arranged for billing.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
Skills
- Customer service
- Conflict resolution
- Sales support
- Customer relationship management
- Order tracking
- Team collaboration
- Data entry
- Self motivation
- Documentation
- Multi-task management
- Calm under pressure
- Calm demeanor
- Organizational skills
- Typing proficiency
- Flexible and adaptable
- Microsoft office
- Computer skills
- Remote office availability
Languages
Spanish
Limited
English
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
Five Below
05.2024 - 04.2025
Behavior Health Technician
WellCare Rehab
07.2023 - 02.2024
Customer Service Representative
Bobby Pages Dry Cleaners of Northern Nevada
02.2023 - 10.2023