MARIA ANGELICA PAULINO
Langley,Canada
Summary
Retail Store Associate recognized for productivity and efficient task completion. Possess specialized skills in inventory management, customer service, and sales support. Excel in communication, teamwork, and adaptability to meet store objectives and enhance the shopping experience for customers.
Overview
10
10
years of professional experience
Work History
Retail Store Associate
Adidas
Langley, Canada
07.2024 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy, yet satisfied the customer's concerns.
- Monitored the sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.
- Empowered team members by delegating tasks effectively, while also offering guidance when needed.
TCP-Traffic Control Person
Pacific Coast Traffic Planning
Surrey, Canada
01.2024 - 06.2024
- Coordinating with dispatchers and other teams to manage traffic flow
- Assisting in the preparation of traffic control plans and schedules
- Providing administrative support to traffic control supervisors and managers
Delivery Courier - Casual
FedEx
Richmond, Canada
10.2023 - 12.2023
- Maintained accurate documentation on all shipments delivered and received throughout the day.
- Developed strong relationships with customers through courteous service, and proactive problem-solving abilities.
- Communicated customer complaints, requests and feedback to company management.
Administrative Assistant
Prosecuting Attorney's Office
Bogotá, Colombia
08.2014 - 08.2023
- Provided secretarial and word processing support to teams or manager
- Scheduled appointments and coordinated meetings
- Answered and triaged phone calls
- Managed office supplies and inventory.
- Assisted with data entry and record keeping
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Researched and prepared information for presentations to high-level executives.
Education
Post Degree Diploma - Advanced Human Resource Management
Douglas College
New Westminster, BC09.2025
Skills
- Attention to detail
- Team Player
- Problem-Solving Abilities
- Interpersonal Skills
- Strong multi-tasking
Languages
- Spanish
- English
Timeline
Retail Store Associate
Adidas
07.2024 - Current
TCP-Traffic Control Person
Pacific Coast Traffic Planning
01.2024 - 06.2024
Delivery Courier - Casual
FedEx
10.2023 - 12.2023
Administrative Assistant
Prosecuting Attorney's Office
08.2014 - 08.2023
Post Degree Diploma - Advanced Human Resource Management
Douglas College
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