Maria Almanza
Napa
Summary
Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
12
12
years of professional experience
Work History
Remote Customer Service Representative
Essilor Of America
Napa
09.2021 - Current
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Updated knowledge base of current products, services, pricing, and promotions.
Banquet Server
Napa Valley Country Club
Napa
08.2022 - 03.2024
- Set up banquet rooms and tables according to event plans and diagrams.
- Responsible for providing excellent food and beverage service during events such as weddings, private parties, and corporate functions.
- Worked closely with the kitchen staff and the event coordinator to ensure smooth operations.
- Maintained the cleanliness and organization of the event space.
Optician
Napa Valley Optometric Group
Napa
10.2018 - 09.2021
- Educated customers on lens types, frames, tints, and coatings available in order to help them make informed decisions.
- Collaborated with optometrists or ophthalmologists regarding patient diagnoses or treatment plans.
- Adjusted frames and lenses according to customer specifications, while providing advice on fit and aesthetics.
- Verified insurance by contacting insurance companies for authorizations and co-pay information.
Receptionist/ Medical Technician
The Eye Specialist
Napa
08.2015 - 10.2018
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications, or treatments they are undergoing.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring the cleanliness of the room prior to patient arrival.
- Scheduled appointments and managed the front desk calendar efficiently.
Classroom Behavior Assistant
MGrew Behavior Services INC
American Canyon
08.2013 - 08.2015
- Maintained knowledge of current best practices regarding behavior modification techniques.
- Engaged in crisis prevention and intervention when needed to de-escalate situations involving students exhibiting extreme behaviors.
- Assisted teachers by providing support in managing classroom environments and activities.
Education
Highschool Diploma -
Napa High
Napa, CA06.2011
Skills
- Customer service
- Active listening
- Time management
- Data entry
- Adaptability and flexibility
- Problem-solving
References
References available upon request
Languages
Spanish, Bilingual
Timeline
Banquet Server
Napa Valley Country Club
08.2022 - 03.2024
Remote Customer Service Representative
Essilor Of America
09.2021 - Current
Optician
Napa Valley Optometric Group
10.2018 - 09.2021
Receptionist/ Medical Technician
The Eye Specialist
08.2015 - 10.2018
Classroom Behavior Assistant
MGrew Behavior Services INC
08.2013 - 08.2015
Highschool Diploma -
Napa High
Similar Profiles
Essence KnightEssence Knight
Customer Service Representative at Essilor of AmericaCustomer Service Representative at Essilor of America
Lalna DivakaranLalna Divakaran
Lead Business System Analyst | Product Manager at Essilor of AmericaLead Business System Analyst | Product Manager at Essilor of America
JONATHAN MUKANDAJONATHAN MUKANDA
Warehouse Worker at Essilor of AmericaWarehouse Worker at Essilor of America
Natalie BranstratorNatalie Branstrator
Account Executive at Essilor Of AmericaAccount Executive at Essilor Of America
JULIA WALLACEJULIA WALLACE
Restaurant Server at Applebee’s Bar and GrillRestaurant Server at Applebee’s Bar and Grill