Maria Aguiniga
Alviso
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Farmers Insurance District Office
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
Receptionist
Prime Care Optometry
06.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
Customer Service Representative
Allstate Insurance Co -Javed Ansari Agency
03.2021 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Allstate Insurance Co -Prasillo Blatar Agency
05.2019 - 03.2020
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Completed customer applications and updated records to reflect current information.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
Key Holder Supervisor
Performance Bicycle
08.2015 - 03.2019
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Performed mechanical work when needed.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
Associate of Science - Sociology
Mission College
Santa Clara, CASkills
- Customer Service
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Clerical Support
- Database entry
- Excel spreadsheets
Certification
- Foundations: Data, Data, Everywhere, Coursera, 2024 April
- Ask Questions to Make Data Driven Decisions, Coursera, 2024 May
Timeline
Administrative Assistant
Farmers Insurance District Office
04.2022 - Current
Receptionist
Prime Care Optometry
06.2021 - 03.2022
Customer Service Representative
Allstate Insurance Co -Javed Ansari Agency
03.2021 - 06.2021
Customer Service Representative
Allstate Insurance Co -Prasillo Blatar Agency
05.2019 - 03.2020
Key Holder Supervisor
Performance Bicycle
08.2015 - 03.2019
- Foundations: Data, Data, Everywhere, Coursera, 2024 April
- Ask Questions to Make Data Driven Decisions, Coursera, 2024 May
Associate of Science - Sociology
Mission College
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