Maria Abou Sader
Montreal,Canada
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Première Moisson
03.2024 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Resolved guest complaints swiftly, enhancing satisfaction and loyalty through effective problem-solving skills.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
- Developed strong relationships with regular customers, fostering a welcoming atmosphere in the restaurant.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
Babysitter
01.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Helped them in school work.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Family friends, siblings.
Education
Law and justice
Marianopolis College
Westmount, QC09.2025
High school Diploma - undefined
Emmanuel Christian School
06.2023
Bachelor of Arts - Political Science
Concordia University
Montreal06-2028
Skills
- Promoting Good Behavior
- Household Organization
- Computer Use
- Behavior Modification Techniques
- First Aid
- Communication and responsibility
- Patience
- Scheduling Events and Programs
- Interactive Activities
- Strong work ethic
LANGUAGES
English
French
Arabic
Extracurricular activities
Scouts (Lebanon & Canada) — 11 years: leadership, teamwork, and community service.
Developed leadership, adaptability, and cross-cultural teamwork through sustained involvement in scouting programs, community service, and international collaboration.
Awards
Certificate of academic honors for superior achievement and excellence in academic performance, ranking in the category of 85% and 89% 2022-2023, 90% 2021-2022.
Timeline
Server
Première Moisson
03.2024 - Current
Babysitter
01.2021 - Current
High school Diploma - undefined
Emmanuel Christian School
Law and justice
Marianopolis College
Bachelor of Arts - Political Science
Concordia University
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