Mari-Viktor Venes

• Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
• Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.

• Receiving, checking, sorting and shelving products.
• Assembling goods on the shelves, packing and shipping orders.
• Apply best practices and comply with health and safety procedures and regulations.
• Contributed to achieving team goals with consistent punctuality,reliability, and adherence to established performance standards.

• Collecting and picking orders using a scanner.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.
• Loaded, unloaded, and moved material to and from production areas.
• Cleaned and maintained cleanliness of the work spase.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.

• Welcomed customers and helped determine their needs.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Answered questions about cafe policies and addressed customer concerns.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issuere solution efforts.
• Generated reports to suggest corrective actions and process improvements.
• Created schedules for the smooth operation of the restaurant.
• Troubleshot employee concerns and recommended corrective actions to resolve issues.

• Organization of smooth operation of the betting shop during the shift.
• Introduction of reporting documentation.
• Consideration of guest complaints, resolution of conflict situations.
• Acceptance of bets on sporting events and payment of cash winnings.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

• Built solid rapport with many frequent patrons to cultivate guest loyalty.

• Handled high-pressure situations with professionalism, maintaining a calm demeanor during busy events.

• Contributed to successful events by setting up tables, buffets, and beverage stations according to established standards.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.