Mari Sakamoto
Burnaby,Canada
Summary
Experienced and dependable with a proven ability to efficiently complete tasks in various settings. Strong skills include strategic planning, budgeting, and team leadership. Past role successes demonstrate an ability to improve operational efficiency and enhance revenue growth. Ready to contribute to a dynamic team and achieve positive results.
Overview
14
14
years of professional experience
Work History
Business Operator
GMO-Z.COM BUSINESS SUPPORT CANADA, INC
Vancouver, British Columbia
05.2021 - 12.2024
- Constantly monitored the market in cryptocurrency and Forex and coordinated customers' and companies' funds according to market trends to facilitate transactions.
- Handled daily and monthly tasks as a department, such as screening daily, weekly, and monthly transactions, reporting daily transactions in the database using SQL, and so on.
- Built and maintained strong relationships with third parties to work smoothly.
- Reviewed and converted written materials and documents, such as the Company AML/CFT policy, the annual report for internal audit, and the financial statement to open business bank accounts.
- Developed departmental goals and standards in line with supporting the organization's mission and strategic vision.
- Provided extensive training to newly hired employees, explained corporate policies and processes, and assigned each job's duties and daily tasks.
Customer Care Supervisor
PhoneBox
Vancouver, British Columbia
01.2021 - 03.2021
- Arranged for staff shift scheduling and individual daily task management based on their potential.
- Resolved escalated customer issues with empathy and professionalism while meeting company objectives.
- Implemented Database operating manual, troubleshooting instructions, and guidelines for company services.
- Coordinated with developers and other managers to address and improve errors in the database and services.
- Supported the team members, participated in team activities to help build a high-performance team, and evaluated their performance.
Translator
Freelance
09.2020 - 12.2020
- Conducted necessary research on meaning and terminology to support revision
- Post-editing translation according to the client's requirements, focusing mainly on politics and current affairs and confirming that the translation is correct
- Met my contracted work deadlines and performed at capacity on a consistent basis
- Learned translation by attending an online school, took a trial test on a freelance website
- Checked emails regularly for important communications relevant to projects
Senior Marketing Manager
PhoneBox
Vancouver, British Columbia
06.2015 - 09.2020
- Engaged with language schools, study abroad agencies, and immigration agencies in Canada and Japan by phone, email, and visits to develop new partners, and maintain relationships with existing partners.
- Designed new phone plans and promotions to target specific newcomers arriving in Canada.
- Launched a new brand for the Japanese market in cooperation with a business partner.
- Planned and facilitated the phone activation procedure and service framework with developers and designers.
- Presented company services and promotions using bloggers, online advertising, and SNS, and attended Consensus and orientation to expand our brand.
- Reviewed the annual and monthly sales, and researched competitors to grow the company’s revenue.
- Reported to business partners the number of active students and commission amounts on a monthly and yearly basis.
Salesperson
Nojima Co.Ltd
Saitama, Japan
10.2010 - 03.2014
- Provided customers with reliable information regarding product specifications, product suitability, pricing, and availability by using the company's sales channels.
- Set new and trendy products, displayed to the best effect, and maintained the products in good condition.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Reviewed the annual and monthly sales of the products, and researched competitors to achieve own sales goal.
Education
Diploma - Business Marketing And Communication Skills
ISS LANGUAGE & CAREER COLLEGE OF BC
Vancouver, BC06.2019
Diploma - ESL
UMC UPPER MADISON COLLEGE
Toronto, ON11.2014
Bachelor of Arts (B.A.) - British and American English Literature
MEIKAI UNIVERSITY
03.2011
Skills
- Micro Office (Word, Excel, PPT)
- Intermediate level in SQL
- Fluent in English and native Japanese
- Driver's license
- Relationship building and management
- Time management
- Operations management
- Currently studying Accounting & Bookkeeping
Personal Information
- Driving License: True
- Marital Status: Permanent Resident
Timeline
Business Operator
GMO-Z.COM BUSINESS SUPPORT CANADA, INC
05.2021 - 12.2024
Customer Care Supervisor
PhoneBox
01.2021 - 03.2021
Translator
Freelance
09.2020 - 12.2020
Senior Marketing Manager
PhoneBox
06.2015 - 09.2020
Salesperson
Nojima Co.Ltd
10.2010 - 03.2014
Diploma - Business Marketing And Communication Skills
ISS LANGUAGE & CAREER COLLEGE OF BC
Diploma - ESL
UMC UPPER MADISON COLLEGE
Bachelor of Arts (B.A.) - British and American English Literature
MEIKAI UNIVERSITY
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