Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Mari Jang

North York,ON

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

14
14
years of professional experience

Work History

Manager

Nocturne Tattoo Studio
North York, ON
03.2025 - Current
  • Clean the store daily, including sweeping and mopping.
  • Organize each tattoo artist's workstation, and make sure all supplies are in stock and ready to go.
  • Greet clients when they arrive, and ensure the client intake form is filled out.
  • Organize the client database, and send exit emails after their appointments, as well as follow-up emails four weeks thereafter.
  • Keep up to date on stock levels, and order supplies in advance.
  • Take care of the store dog and walk her daily.

Applications Analyst

Law Society of Ontario
Toronto, ON
09.2021 - 10.2024
  • I analyzed the software needs for the company and pitched solutions to management.
  • Developed customized software solutions as needed.
  • Managed projects independently and within a team.
  • Directed several projects, including a recent major project to update outdated hardware, software, and best Internet practices.
  • Reported to the manager weekly, with an assessment of user needs and reported issues.
  • Provided end-user support with all O365 apps, including online apps such as Outlook and SharePoint.

Client Support Specialist

University of Toronto
Toronto, ON
11.2019 - 02.2021
  • Provided end-user support by phone and e-mail to high-profile executives at the University of Toronto.
  • Ensured excellent user-team relations by being mindful of user workflow and schedule, and resolving their issues in a timely manner.
  • Troubleshot day-to-day technical issues.
  • I took the initiative to identify problems that may disrupt company workflow and reported them to the manager with recommendations for change.

Helpdesk Advisor

University of Toronto Libraries
Toronto, ON
11.2018 - 11.2019
  • I answered general questions about university admissions, account activation, and library privileges.
  • Answered user inquiries regarding computer software or hardware operation to resolve issues, both in person, over the phone, and over email.
  • Maintained records of communication with users on the Help Desk ticketing system, taking note of the nature of the issue, remedial actions taken, and other information as necessary.
  • Read technical manuals, conferred with colleagues and users, and conducted diagnostics and troubleshooting.

Network Services Assistant

University of Toronto Libraries
Toronto, ON
12.2014 - 08.2019
  • Answered phones, provided basic support for staff users, and created logs of all communication.
  • Created technical documentation.
  • Assisted users with computer issues.
  • Gathered and organized data on staff equipment in Excel, and transferred all information to a self-booking system for library equipment.
  • Tracked the status of University of Toronto-issued equipment using proprietary software.

Sales Associate

Global Pet Foods
Etobicoke, ON
01.2012 - 09.2014
  • Assisted customers with finding products.
  • Answered customer inquiries about products and gave recommendations based on their pets' needs.
  • Cleaned the store daily, including sweeping, mopping, and organizing displays.
  • Handled cash at the end of every shift to make sure the till was balanced.
  • Assisted the store manager with ordering products and making predictions about the quantity of products needed.
  • I organized deliveries as they came in, and made sure no expired products were on the shelves.

Skills

  • Project management
  • Inventory management
  • Client relationship and rapport
  • Database organization
  • Software analysis
  • Conflict resolution

Languages

English
Native/ Bilingual
Korean
Native/ Bilingual

Timeline

Manager

Nocturne Tattoo Studio
03.2025 - Current

Applications Analyst

Law Society of Ontario
09.2021 - 10.2024

Client Support Specialist

University of Toronto
11.2019 - 02.2021

Helpdesk Advisor

University of Toronto Libraries
11.2018 - 11.2019

Network Services Assistant

University of Toronto Libraries
12.2014 - 08.2019

Sales Associate

Global Pet Foods
01.2012 - 09.2014

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Mari Jang