MARI-AN CASTILLO
North York,ON
Summary
Outgoing Front End Cashier bringing 5+ years of experience. Excellent math skills. Quickly calculates and processes transactions. Strong product knowledge and understanding with extensive knowledge of e-commerce platforms, payment processing and digital marketing. Proficient in utilizing various sales tools and strategies to increase revenue, identify new opportunities and drive conversions. Highly organized and detail-oriented.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Summer Hill Market
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Front-End Cashier
Eataly Toronto
11.2019 - Current
- Organized cashier experienced in handling cash,
- Processing payments with excellent interpersonal abilities
- Proven history of carefully managing funds to reduce discrepancies
- Ability to meet team management in putting online orders on time
- Assist and trained new hired members in cash
- Monitored customer reviews to evaluate responses to site updates.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
Front End Cashier
FreshCo.
12.2021 - 10.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Organized items on shelves to help customers locate products easily and quickly.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Mentored new team members on sales software system operation.
- Set up front-end merchandise displays to attract customers and showcase store products.
Front-End Cashier
Lowe’s Home Improvement
03.2018 - 10.2019
- Provide positive customer experience with friendly and courteous service
- Managing transactions with customers using cash, debit cards, gift cards
- Resolves customer issues and answers questions
- Greeted customers and responded to requests for information.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Doing customer service, refunds and signing up membership to valued customers
Education
Diploma - Business Management
Citi College
01.2022
Bachelor of Science - Education
Lyceum of Aparri
Philippines1992
Skills
- Customer service
- E-commerce associate
- Instacart POS
- Stocking and merchandizing
- Time Management
- Leadership Skills
- Return and Exchange Processing
- Purchase Assistance
- Cash Register Systems
- Till Counting
Certification
- Licensed Smart serve - 2020
Timeline
Cashier
Summer Hill Market
02.2023 - Current
Front End Cashier
FreshCo.
12.2021 - 10.2022
Front-End Cashier
Eataly Toronto
11.2019 - Current
Front-End Cashier
Lowe’s Home Improvement
03.2018 - 10.2019
Diploma - Business Management
Citi College
Bachelor of Science - Education
Lyceum of Aparri
- Licensed Smart serve - 2020
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