Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Account Manager
Viral Nation
Toronto, ON
04.2022 - Current
Fostered lasting relationships with influencers + Management teams through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Set and achieved company defined marketing goals for tier1 clientele
Cultivated long-term relationships with key stakeholders both internally and externally, fostering trust and loyalty among clients.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Developed customized account plans and campaign strategies for clients to help them achieve their marketing goals.
Negotiated prices, terms of deliverables and service agreements based on campaign needs.
Developed and implemented strategies to increase client retention.
Coordinated with internal teams to facilitate prompt delivery of client projects.
Marketing Manager
VA Partners
Toronto, ON
03.2020 - 04.2022
Improved customer engagement by conducting regular surveys, analyzing feedback, and making necessary adjustments to digital marketing efforts.
Analyzed competitor pages to locate backlink and keyword opportunities.
Growing social media platforms by 50 -70% by Monitoring and applying various techniques and creative writing
Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
Managed budget allocation and resource utilization to maximize marketing ROI.
Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Trained junior team members in best practices for digital marketing strategies, tactics, and tools to cultivate high-performance team culture.
Utilized techniques such as cold calling, networking and prospecting to develop new leads.
Increased conversion rates through thorough A/B testing of website design elements and calls to action.
Wrote and distributed press releases to increase brand visibility.
Created and managed social media campaigns to increase brand engagement.
Monitored trends in digital marketing landscape and adjusted strategies accordingly.
Freelance / Contract Work
Client: Faded Lifestyle (Contract)
Toronto, ON
04.2018 - 04.2020
Focus: Building brand awareness and generation of new leads
Developed key internet market strategies to acquire and retain new clientele through email campaigns, affiliate marketing and social media
Maintained a 10% lift on retention as well as a 40% increase in customer acquisition MOM
Defined and tracked campaign (PPC, Facebook & Instagram ads etc) effectiveness and adjusted strategies accordingly which resulted in a steady increase in revenue.(+10% over target.) Implemented SE0/SEM strategies and Google analytics to increase CVR (+2.9%)
This resulted in a +50% increase in traffic via SEO and overall page view increase and engagement.
E-Commerce Manager
PYA Importer (Client: Patrick Assaraf)
Toronto, ON
06.2019 - 08.2019
Managed all online activity from traffic acquisition, sale conversion and providing weekly reporting and analysis
Assisted in development of customer specific marketing programs
Tracked and monitored performance of all digital content projects
Developed and executed social media plan and calendar
While remaining under budget, built and increased social media following by +100%
Monitored E-commerce orders through to completion
Editing and monitoring account activity and optimizing daily when needed
Optimized Ad spend by implementing proper Adword account structures, negative keywords, and A/B split testing
Grew overall traffic to site by 30% MOM and subsequently grew conversion rates by 1.5%
After careful deep dive of sites analytics, retargeting Google ad spend resulted in steady 3%+ increase in sales MOM.
Marketing Science Analyst
Critical Mass (Client: Nissan & Infiniti Canada)
Toronto, ON
03.2017 - 04.2018
Conducted regularly scheduled site reports and brand campaign analysis to reflect on various digital campaigns
Provided insight and strategic analysis based on data mining in order to improve and grow marketing campaigns and tactics
Implemented tagging and tracking matrices to ensure accurate and planned data capture
Performed quality assurance for tagging and tracking to identify additional customer behavior tracking needs
Created content on social media platforms (Facebook, Twitter, Pinterest, Instagram etc.) to generate brand and community engagement
Developed content calendars, aligning brand platforms, pillars and guidelines
Planned and executed social media campaigns (including earned and paid media) aimed at increasing engagement and conversion
Leveraged social listening tools (Hootsuite, TweetReach etc) to monitor dialogue and feedback in social media, analyze and make actionable recommendations
Grew Instagram social account by 15% MOM steadily
Reached and exceeded social following on Twitter exponentially
Increased overall community engagement
(Strategic focus on twitter and instagram communities)
Brand Strategist & Digital Marketing Associate
The Serpentine
Toronto, ON
06.2014 - 08.2016
Developed specific strategies to generate brand awareness, drive traffic, and increase engagement resulting in increased sales for the Serpentine
Using social media tools (Instagram, Twitter, YouTube)
Researched industry trends, best practices, and emerging technologies and platforms
Built interactive campaigns around The Serpentine specifically targeting the 18-30 age demographic in high-end menswear niche
Reviewed analytics and continuously monitored engagement to reinforce understanding of target audiences and modified strategies accordingly.
Education
BA; Specialist in Communication, Marketing and Information Technology -
University Of Toronto
Toronto, ON
04.2014
Certificate in Digital Communication -
Sheridan College
Toronto
04.2019
Digital Marketing -
Brainstation
Toronto, ON
08.2014
Some College (No Degree) -
Hacker You
Toronto
Skills
Customer Needs Assessment
Client acquisition
Digital Marketing
Lead Development
Problem-solving aptitude
Client Relations
Excellent Communication
Management collaboration
Interpersonal Skills
Attention to Detail
Analytical Thinking
Business Development
Project Management
Goal Setting
Client Development
Customer Service
Problem-Solving
Account oversight
Timeline
Account Manager
Viral Nation
04.2022 - Current
Marketing Manager
VA Partners
03.2020 - 04.2022
E-Commerce Manager
PYA Importer (Client: Patrick Assaraf)
06.2019 - 08.2019
Freelance / Contract Work
Client: Faded Lifestyle (Contract)
04.2018 - 04.2020
Marketing Science Analyst
Critical Mass (Client: Nissan & Infiniti Canada)
03.2017 - 04.2018
Community Manager
Universal Music Canada (Client: Jazz Cartier)
08.2016 - 03.2017
Brand Strategist & Digital Marketing Associate
The Serpentine
06.2014 - 08.2016
BA; Specialist in Communication, Marketing and Information Technology -
Safety Officer & Laboratory Quality Specialist at Centers for Disease Control and Prevention - Division of Viral HepatitisSafety Officer & Laboratory Quality Specialist at Centers for Disease Control and Prevention - Division of Viral Hepatitis