Marguerite Vogt
Goderich,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Olio Restaurant Inc.
Goderich
05.2022 - Current
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Established policies for cash handling procedures to maximize security measures.
- Ensured compliance with all food safety regulations and sanitation standards.
- Maintained detailed records of sales transactions and daily shift reports.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Server
Rene’s Bistro
Stratford, Ontario
07.2010 - 11.2021
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Pharmacy Technician - Pharmacy Technician
National College of Business
Bristol, Virginia 05-2003
High School Diploma -
Dobyns Bennett High School
Kingsport, Tennessee 06-1997
Skills
- Recruitment
- Menu development
- Schedule Coordination
- Staff Management
- Wine Knowledge
- Customer Engagement
- Adaptable
- Customer-Oriented
- Team Management
- Employee recruitment expertise
- Organization and prioritization
- Food Service Background
- Staff Scheduling
- Labor and food cost control
- Stable work history
- Full service restaurant background
Timeline
Restaurant Manager
Olio Restaurant Inc.
05.2022 - Current
Server
Rene’s Bistro
07.2010 - 11.2021
Pharmacy Technician - Pharmacy Technician
National College of Business
High School Diploma -
Dobyns Bennett High School