Marguerite A. Francisco
Repentigny,QC
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed as a Front Office Manager at Dr. Monica Joseph. Recognized for enhancing guest satisfaction and implementing efficient processes. A quick learner with a strong driving record, committed to delivering exceptional service and fostering positive relationships.
Overview
27
27
years of professional experience
Work History
Food Delivery Driver
GrubHub, UberEats
06.2021 - 07.2025
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery guidelines.
- Navigated efficiently using GPS technology to optimize delivery routes and reduce wait times.
- Maintained communication with customers regarding order status, enhancing overall service experience.
- Monitored vehicle maintenance needs, ensuring safe and reliable transportation for deliveries.
- Collaborated with restaurant staff to ensure timely preparation and handoff of orders for on-time deliveries.
- Resolved customer complaints professionally, improving retention rates through exceptional service recovery strategies.
Front Office Manager
Dr. Monica Joseph
08.2016 - 01.2020
- Led front office operations, enhancing guest satisfaction through streamlined check-in/check-out processes.
- Managed staff scheduling and training, ensuring optimal coverage and service quality.
- Coordinated communication between departments to resolve guest issues promptly and effectively.
- Implemented new software systems, improving efficiency in handling reservations and inquiries.
- Developed standard operating procedures for front desk operations, increasing consistency in service delivery.
- Oversaw budgeting and inventory management for front office supplies, reducing costs without sacrificing quality.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced service standards.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Sales Associate
Sleepy's Mattress
10.1998 - 03.2010
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Provided expert product knowledge, assisting customers in making informed purchasing decisions.
- Managed inventory levels, ensuring stock availability and minimizing discrepancies.
- Trained new sales associates on company policies and effective sales techniques.
- Collaborated with team members to achieve monthly sales targets and improve store performance.
- Resolved customer complaints efficiently, maintaining a positive shopping experience for all patrons.
- Implemented visual merchandising strategies to optimize product displays and increase foot traffic.
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Safe driving
- Good driving record
Languages
French
Limited Working
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Food Delivery Driver
GrubHub, UberEats
06.2021 - 07.2025
Front Office Manager
Dr. Monica Joseph
08.2016 - 01.2020
Sales Associate
Sleepy's Mattress
10.1998 - 03.2010