Hi, I’m
Maggie Kalembe
Administrative and managerial
Toronto,Canada
Summary
Student Services Team Lead with expertise in managing multi-campus operations and delivering excellent client service. Skilled in data reporting and problem-solving, with a strong focus on teamwork and confidentiality. Committed to enhancing student experiences through effective leadership and ensuring smooth operations across all service areas.
Overview
10
years of professional experience
Work History
Centennial College Student Association Inc.Toronto, Canada
Student Services Team Lead
04.2021 - Current
Job overview
- Serve as the primary administrative contact for students, staff, and external partners; manage high-volume emails, calls, and service inquiries with professionalism and confidentiality.
- Coordinate complex schedules for the Student Services team, ensuring coverage across multiple campuses and virtual service areas.
- Prepare reports, track service metrics, and manage data to support decision-making and forecasting.
- Support senior management with operational planning, contract administration, vendor relations, and service updates.
- Coordinate meetings and events: prepare agendas, distribute materials, arrange logistics, book rooms, take attendance, and track action items.
- Administer the domestic student health plan, ensuring accuracy, compliance, and consistent communication with the insurer.
- Manage Food Bank,breakfast, first impression program and delivery, including logistics, inventory tracking, data entry, confidentiality, and reporting.
- Draft communications, notices, and operational updates for internal and external audiences.
- Resolve escalated student issues using sound judgement and discretion.
- Maintain electronic and physical filing systems, records, correspondence, and documentation.
- Support the recruitment, onboarding, and training of student employees and full-time staff.
Centennial College Student Association Inc.Toronto, Canada
Office Coordinator
08.2016 - 07.2021
Job overview
- Delivered front-line reception support, acting as the first point of contact for students, vendors, faculty, and the public.
- Managed complex calendars, meeting coordination, room bookings, AV setup, catering, and logistical arrangements.
- Prepared and organized meeting packages, minutes, agendas, and follow-up communications for internal teams and board committees.
- Facilitated travel arrangements, itineraries, accommodation, and expense coordination for staff.
- Supported student-facing services: legal appointments, health plan, transit program, advocacy services, and food bank.
- Maintained office organization, supply procurement, inventory control, and vendor communication.
- Processed daily financial transactions, reconciled revenue, and maintained secure cash handling practices.
- Coordinated internal events including staff appreciation, year-end functions, and special projects.
Athletic & Wellness Centre, CCSAI
Guest Services Representative
09.2015 - 08.2016
Job overview
- Provided customer service at a high-volume front desk environment.
- Managed appointment scheduling using Fusion (POS) and updated member files.
- Assisted with membership services, facility bookings, and program inquiries.
- Trained new team members and supported daily operations.
Education
Centennial CollegeToronto, ON
Diploma in Business Administration from Leadership & Management
Law Development CentreKampala, Uganda
Diploma in Law
Skills
- Front-line service and support
- Senior-level administrative assistance
- Calendar and email coordination
- Meeting scheduling and minute-taking
- Committee and information management
- Recordkeeping and document preparation
- Student and client service excellence
- Multi-campus operations management
- Budget tracking and financial coordination
- Event logistics and coordination
- Confidential information handling
- Microsoft Office proficiency
- SharePoint and Dropbox usage
- Data entry and reporting skills
- Database management expertise
- Problem-solving and priority setting
- Time management strategies
- Communication skills in writing and speaking
- Interpersonal relationship building
- Discretion and confidentiality in operations
- Teamwork and collaboration skills
- Diversity awareness in service delivery
References
References available upon request.
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteTimeline
Student Services Team Lead
Centennial College Student Association Inc.
04.2021 - Current
Office Coordinator
Centennial College Student Association Inc.
08.2016 - 07.2021
Guest Services Representative
Athletic & Wellness Centre, CCSAI
09.2015 - 08.2016
Centennial College
Diploma in Business Administration from Leadership & Management
Law Development Centre
Diploma in Law