A results driven, self-motivated and resourceful administration and operations professional . With over 15 years experience built on knowledge of administration and operational capacities, as well as project and document management and marketing. Highly skilled in client relations, project management, and working within a fast-paced team environment. Offers strong organizational, communications and analytical skills used to support administrative initiatives and priorities. Utilizes excellent problem solving skills to identify and minimize risks and resolve issues as they arise.
Hi, I’m
Margret Rathwell
Summary
Overview
21
years of professional experience
Work History
Global 8 Marketing Group Inc.
Owner/Operator/Administrative Professional
11.2016 - Current
Job overview
- Provides Clerical Support to personal clients in the fields of Accounting/Real Estate/Sales/Home Based business.
- Daily bookkeeping such as: entering bills, paying vendors, reconciling statements; invoicing customers and applying payments; preparing bank deposits; monthly government reporting (ie GST, PST, Source Deductions, Payroll via Quickbooks)
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Responds to customer requests for products, services, and company information.
- Ensures all Business Licenses are all up to date.
- Establishes foundational processes for business operations.
LGM Financial Services Inc.
Product Specialist
11.2015 - 02.2016
Job overview
- analysis and administration of automotive warranty and insurance products.
- Worked closely on product development and lifecycle management, with training, sales, and other internal departments to provide product expertise and support.
- Supported the software development team on product specific enhancements.
- Devised and implemented processes and procedures to streamline operations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Provides support and expertise for the development of sales tools Supports the sales and training teams on product clarity and verification .
- Managed the creation and edits to warranty and insurance contracts through a Content Management System (CMS).
BCAA
Product Development Coordinator
11.2014 - 08.2015
Job overview
- Lead the support for the Product Development Team, efficiently and effectively enabled the team to focus on their core projects to increase BCAA’s competitiveness and profitably.
- Documented and tracked team’s many projects and activities to identified resource constraints, coordinated timelines and supported on-time deliverables.
- Supported Marketing Department in identifying and coordinating IT system changes required for marketing campaigns (promo codes, new discounts, and corresponding business rules, sales process changes and required communications).
- Created and posted internal communications and served as primary team contact for sales channel inquiries, and inquiries from other marketing teams and corporate divisions.
- Managed day-to-day administrative tasks; allocated expenses through appropriate account codes, and approved expenses.
BCAA
Coordinator - Insurance/Licensing & Compliance
10.2010 - 11.2014
Job overview
- Maintained continuous adherence of Insurance products to BCAA Privacy Policy by ensuring across-the-board consistency of all regulatory compliance materials and legal product disclosures on a regular basis.
- Developed the first paperless process for licensing and compliance; developed the licensing database (CSM) along with the process for application submission/ license renewals and license revisions. Lead contact for all BCAA Licensees/Channel inquiries.
- Ensured compliance with Insurance Council guidelines by initiating the payroll summary report of each departed agent, and reporting to Risk Department on monthly basis to complete the BCAA Risk scorecard adherence.
- Coordinated and executed marketing campaigns: data checking, proof reading, working with mail house ensuring on time execution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences for internal stakeholders.
BCAA
Travel Sales Assistant
03.2004 - 10.2010
Job overview
- Successfully facilitated the closing of the BCAA Travel department while working with internal and external contacts to ensure a smooth transition period for existing Members.
- Successfully implemented the use and training of BCAA Travel Electronic Files system for Travel Agents and Travel Sales Assistants, resulting in a streamlined booking processes and continuity for busy Contact Centre and Sales Locations.
- Participated in the inaugural remote travel agent pilot program which resulted in the creation of a full-fledged Remote Travel Agent program.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Aloha Airlines, Japan Airlines ( WW Flight Services)
Relief Supervisor, Lead Passenger Service Agent
03.2001 - 01.2004
Job overview
- Solicited customer feedback to identify and improve on areas of weakness.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Educated passengers on safety procedures and provided assistance to disabled passengers.
- Established high performance standard for flight operations, resulting in highly efficient arrival deplaning and flight departures.
- Exercised sound decision making skills when dealing with customer inquiries that required managerial level assistance.
Education
Ashworth CollegeOnline College Training
Basic Accounting Diploma from Accounting Studies
University Overview
British Columbia Institute of TechnologyBurnaby, BC
Certified Associate In Project Management from Project Management
University Overview
British Columbia Institute of TechnologyBurnaby, BC
Project Management Tools & Techniques Level 1 & 2 from Project Management
University Overview
British Columbia Institute of TechnologyBurnaby, BC
Essentials Of Marketing Course from Marketing And Consumer Studies
University Overview
Insurance Institute of British Columbia
Insurance Designation - Sales Person Level 1
University Overview
Tourism Training Institute Vancouver, BC
Airline, Hospitality And Tourism Management
University Overview
Skills
- Quality Management Systems
- Operational Efficiency
- Process Optimization
- Risk Management
- Customer and Client Relations
- Project Planning
- Account Reconciliation
- Records Management
- Prioritization
- Coordination
- Data Entry Documentation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Operator/Administrative Professional
Global 8 Marketing Group Inc.
11.2016 - Current
Product Specialist
LGM Financial Services Inc.
11.2015 - 02.2016
Product Development Coordinator
BCAA
11.2014 - 08.2015
Coordinator - Insurance/Licensing & Compliance
BCAA
10.2010 - 11.2014
Travel Sales Assistant
BCAA
03.2004 - 10.2010
Relief Supervisor, Lead Passenger Service Agent
Aloha Airlines, Japan Airlines ( WW Flight Services)
03.2001 - 01.2004
Ashworth College
Basic Accounting Diploma from Accounting Studies
British Columbia Institute of Technology
Certified Associate In Project Management from Project Management
British Columbia Institute of Technology
Project Management Tools & Techniques Level 1 & 2 from Project Management
British Columbia Institute of Technology
Essentials Of Marketing Course from Marketing And Consumer Studies
Insurance Institute of British Columbia
Insurance Designation - Sales Person Level 1
Tourism Training Institute
Airline, Hospitality And Tourism Management
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