Margret Nabakooza
Customer service
Oakville,ON
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Tinah Praise Debest
04.2023 - 03.2025
- Greets customers, including answering phone calls and directing customer inquiries to appropriate party
- Handles cash transactions between customer and retail store
- Answers routine billing questions / issues from customers
- Receives and processes all payment according to standard procedures
- Scan products, operate scanning equipment and fix scanning issues
Customer Service Representative
Alshaya Group
04.2022 - 03.2023
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Customer Service Representative
Nkoni Health Center
02.2014 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
UGANDA ADVANCED CERTIFICATE OF EDUCATION - Entrepreneurship
Kiryokya Parents Secondary School
Mityana, Uganda11.2013
UGANDA CERTIFICATE OF EDUCATION - S-4
Kiryokya Parents Secondary School
Mityana, Uganda 10.2011
Skills
- Energetic
- Result oriented
- Organized
- Courageous
- Customer service
- Ability to work under pressure
- Efficient
- Well behaved
- Hardworking
- Self motivated
- Ability to work independently
- Interpersonal relations
- Team player
Disclaimer
I hereby certify that the above information are true and correct according to the best of my knowledge & My Experience.
Languages
English
Full Professional
Timeline
Customer Service Cashier
Tinah Praise Debest
04.2023 - 03.2025
Customer Service Representative
Alshaya Group
04.2022 - 03.2023
Customer Service Representative
Nkoni Health Center
02.2014 - 03.2022
UGANDA ADVANCED CERTIFICATE OF EDUCATION - Entrepreneurship
Kiryokya Parents Secondary School
UGANDA CERTIFICATE OF EDUCATION - S-4
Kiryokya Parents Secondary School
Similar Profiles
Rogan HittRogan Hitt
Apprentice Plumber at DeBest PlumbingApprentice Plumber at DeBest Plumbing
Micah BushMicah Bush
Student Pastor at Oasis of PraiseStudent Pastor at Oasis of Praise
Pastor Joseph ClintonPastor Joseph Clinton
Executive Pastor at City of Praise ChurchExecutive Pastor at City of Praise Church
Faraz QasimFaraz Qasim
Sales Representative at Mobile CareSales Representative at Mobile Care
Jayden LeeJayden Lee
OPL Library Book Sale Volunteer at Oakville Public Library - Central BranchOPL Library Book Sale Volunteer at Oakville Public Library - Central Branch