Margret Gasper
Regina,SK
Summary
Dynamic customer service professional with a proven track record at Evolution Fitness, excelling in conflict resolution and enhancing client loyalty. Skilled in active listening and upselling, I effectively increased customer satisfaction and expanded the client base through strategic relationship building and informed product recommendations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Evolution Fitness
09.2023 - 10.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Sales Representative
Cornerstone
09.2021 - 06.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Identified and tapped into new markets, significantly expanding customer base.
- Participated in trade shows and conferences to network and generate leads.
Education
High School Diploma -
The African Church Model College
Lagos Nigeria09-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center operations
- Administrative support
- Service upselling
Timeline
Customer Service Representative
Evolution Fitness
09.2023 - 10.2025
Sales Representative
Cornerstone
09.2021 - 06.2023
High School Diploma -
The African Church Model College
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