Margo Stables
St. Albert,AB
Summary
Experienced Collections Specialist and Customer Service Representative with 25+ years of expertise in revenue recovery, account management, and client relations. Proven track record of resolving disputes, improving cash flow, and delivering outstanding service. Currently seeking a remote or flexible role where I can apply my skills in a self-directed, virtual environment.
Overview
29
29
years of professional experience
Work History
Collections Specialist
GFL Environmental Inc
09.2019 - Current
- Manage collections for customer accounts, ensuring timely payments and resolution of overdue balances.
- Investigate discrepancies, process payments, and issue credit holds or escalate to third-party collections.
- Collaborate with management to analyze payment trends and enhance cash flow strategies.
- Maintain accurate records and compliance with internal policies.
Customer Service Representative
GFL Environmental Inc
09.2018 - 09.2019
- Responded to customer inquiries and service issues via phone and digital platforms.
- Processed quotes, lab reports, and service requests while maintaining compliance.
- Supported high-volume accounts and administrative coordination.
Key Account Manager
Staples Professional
01.2007 - 01.2018
- Managed $3M+ in strategic accounts across government and private sectors.
- Led procurement reviews and client presentations to grow revenue.
- Ensured client retention through customized service and support.
- Trained clients and conducted trade events to increase engagement.
Customer Service / Inside Sales / Account Manager
Supreme Basics
01.1997 - 01.2007
- Maintained and grew accounts through personalized service and outreach.
- Managed order processing, quotes, and returns while resolving delivery issues.
- Handled full-cycle customer support for commercial clients.
Skills
- Collections & Receivables Management
- Customer Relationship Management
- Conflict Resolution & Problem Solving
- Remote Communication & Self-Management
- CRM & OMS Software (Oracle, Salesforce, MS Office)
- Credit Risk Assessment
- Administrative & Billing Support
- Communication & Negotiation Skills
- Proficient in Microsoft Office Suite, Outlook, Salesforce, Oracle, and remote CRM tools
- Experience with remote team platforms (eg, Zoom, Microsoft Teams)
- Strong time management, independence, and digital communication skills
Languages
English
Elementary
Timeline
Collections Specialist
GFL Environmental Inc
09.2019 - Current
Customer Service Representative
GFL Environmental Inc
09.2018 - 09.2019
Key Account Manager
Staples Professional
01.2007 - 01.2018
Customer Service / Inside Sales / Account Manager
Supreme Basics
01.1997 - 01.2007