Margo Mead
Scarborough,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Firo Creations
09.2014 - 02.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
High School Diploma -
East Northumberland Secondary School
Brighton, ON06.1989
Skills
Appointment Scheduling
Reception oversight
Invoice Processing
Document Control
Letter preparation
Strong Problem Solver
Computer Skills
Recordkeeping
Meeting Arrangements
Customer Service
Multi-Line Phone Systems
Package routing
Reading Comprehension
Computer Proficiency
Social media knowledge
Critical Thinking
Customer and client relations
Accomplishments
- Oversaw website project, resulting in an online store for small business .
- Accomplished retrieving important information to secure a new contract for the company I was working for.
- Curated an online store through Etsy and sold over 200 products.
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Firo Creations
09.2014 - 02.2024
High School Diploma -
East Northumberland Secondary School
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