MARGIELYN DANCEL
Scarborough,ON
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
22
22
years of professional experience
Work History
Accounting Assistant
Wawanesa Mutual Insurance
08.2008 - 11.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Inspected account books and recorded transactions.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
Administrative Clerk and Accounts Receivable
Sayal Electronics
07.2006 - 08.2008
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Customer Service Cashier
Tim Hortons
07.1997 - 07.2005
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Education
Business Accountancy
Seneca College of Applied Arts And Technology
North York, ON06.2002
Skills
- Customer Service
- Merchandise Restocking
- Drawer management
- Customer Complaint Resolution
- Data Compilation
- Complex transaction processing
- Daily Reporting
- Correspondence Preparation
- Budget Forecasting
- Regulatory Compliance
- Invoicing and Billing
- Administrative Support
Timeline
Accounting Assistant
Wawanesa Mutual Insurance
08.2008 - 11.2019
Administrative Clerk and Accounts Receivable
Sayal Electronics
07.2006 - 08.2008
Customer Service Cashier
Tim Hortons
07.1997 - 07.2005
Business Accountancy
Seneca College of Applied Arts And Technology
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