Summary
Overview
Work History
Education
Skills
Languages
Non Work Experience
References
Timeline
Generic

Margie Delgado

Los Banos

Summary

I am seeking a position where I can develop and excel while giving my best to families, and youth/young adults. I am passionate, motivated, and have a drive for excellence. I have over 30 years of experience in the mental health field, as well as 19 years of supporting family members with special needs. Of those 19 years, 6 combined years have been directly supporting family members in navigating the Foster Care system. Although I have extensive experience working with youths and families, I believe there is always room to learn and develop new skills. Compassionate Family Partner with experience in providing support to families navigating social services systems, facilitating access to resources and coordinating care plans. Strengths include strong communication skills, ability to build trusting relationships, and knowledge of child welfare and community resources. Proven impact in previous roles by improving family engagement and participation in programs.

Overview

32
32
years of professional experience

Work History

Family Partner II

Pacific Clinics
Los Gatos
05.2021 - Current
  • Facilitated communication between families and service providers.
  • Coordinated community resources to enhance family engagement.
  • Provided training and guidance to family members on available services.
  • Advocated for family needs within organizational frameworks.
  • Collaborated with multidisciplinary teams to ensure holistic support.
  • Managed case documentation and maintained confidentiality standards.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Gathered information from families and social services agencies to inform treatment planning.
  • Assisted clients in setting short-term goals while also helping them develop long-term plans for success.
  • Provided crisis intervention services when necessary by utilizing de-escalation techniques.
  • Educated clients on topics related to healthy living habits, nutrition, stress management.
  • Facilitated family meetings with other professionals such as teachers, therapists, and social workers.
  • Developed relationships with schools to ensure appropriate educational accommodations are being provided for the child.
  • Worked closely with parents to provide guidance on parenting skills, discipline techniques, and positive reinforcement strategies.
  • Maintained accurate records of client progress notes utilizing an electronic medical record system.
  • Provided in-home support to families with children facing behavioral and emotional challenges.
  • Encouraged parent participation in decision-making regarding their child's care plan.
  • Provided advocacy for clients within their communities by attending meetings or events related to their needs.
  • Actively participated in team meetings or trainings related to best practices in working with children and families.
  • Followed data security regulations to keep client information confidential.
  • Partnered with families and provided resources to build growth that promoted better self-reliance.
  • Worked with care team to assess client needs and discuss collaborative treatment efforts.
  • Established behavioral modification goals and assessed progress toward goals.
  • Identified appropriate community resources and provided referrals for services.
  • I used my leadership skills to provide coaching and training to team members.

Family Partner II

Uplift (PSS)
Los Gatos
03.2018 - Current
  • Supporting caregivers/Parents on how to best support child/Youth
  • Maintain contact with parent/caregiver according to their preference.
  • Appropriately share personal experience for validation, encouragement and in building rapport.
  • Provide coaching to parents/caregivers while they heal relationships for the benefit of the child and family.
  • Participate in the planning of family events.
  • Provided resources based on family needs.
  • Support parents/caregivers during CFT's.
  • On-call for Intake/New Referrals.
  • Provide trainings for our Professional parents.
  • Coordinate support for New Referrals.
  • Collaborate with Facilitator in providing feedback and observation.
  • Provide coaching to family specialist on how to best support youth.
  • Facilitate CFT's.
  • Help families engage and actively participate on the team and make informed decisions.

Family Partner II

Uplift FSP
San Jose
05.2017 - 03.2018
  • Supporting caregivers/Parents on how to best support child/Youth
  • Maintain contact with parent/caregiver according to their preference.
  • Appropriately share personal experience for validation, encouragement and in building rapport.
  • Provide coaching to parents/caregivers while they heal relationships for the benefit of the child and family.
  • Participate in the planning of family events.
  • Provided resources based on family needs.
  • Support parents/caregivers during CFT's.
  • Help families engage and actively participate on the team and make informed decisions.
  • Collaborate with Facilitator in providing feedback and observation.

Family Specialist

Uplift FS (PSCSRT)
Los Gatos
05.2016 - 01.2017
  • Works with high-risk youth population to stabilize behaviors and maintain placement.
  • Providing tools to manage youth's emotions appropriately and maintain safety.
  • Developing the youth's strengths and interests while also connecting them to safe activities in their community.
  • Help create permanent connections for youth and families and supports families with connecting them to local and community resources to ensure their basic needs and mental health needs are being met.
  • Offers support to families to maintain placement stability and safety in placement settings.
  • Works independently in the family's home and a variety of community and or treatment settings.

Family Partner II

Uplift FS (PSCSRT)
Los Gatos
05.2016 - 01.2017
  • Supporting caregivers/Parents on how to best support child/Youth
  • Maintain contact with parent/caregiver according to their preference.
  • Appropriately share personal experience for validation, encouragement and in building rapport.
  • Provide coaching to parents/caregivers while they heal relationships for the benefit of the child and family.
  • Participate in the planning of family events.
  • Provided resources based on family needs.
  • Support parents/caregivers during CFT's.
  • On-call for Intake/New Referrals.
  • Provide trainings for our Professional parents.
  • Coordinate support for New Referrals.
  • Collaborate with Facilitator in providing feedback and observation.
  • Provide coaching to family specialist on how to best support youth.
  • Facilitate CFT's.
  • Help families engage and actively participate on the team and make informed decisions.

Family Specialist

Uplift FS (CTS)
Campbell
02.2016 - 05.2016
  • Supported high risk youth in home settings and community following psychiatric hospitalization.
  • Managed crises situations with creatively and positive outcomes.
  • Developed safety plans with all youths.
  • Encouraged youth to maintain safety by teaching them to utilize coping skills and focus on individual strengths.
  • Worked and provide support to families to maintain involvement in the youth's treatment plan and safety plans as well as connected families to community resources to ensure mental health needs were met.
  • Attend weekly team meetings to discuss each youth.
  • Met all billable expectations for the program.
  • Medi-Cal billing experience.
  • Maintain open communication with treatment team and families.

Family Specialist

Uplift FS (Crises Stabilization Unit)
Campbell
11.2014 - 05.2016
  • Worked in a mental health stabilization unit with youth in crises presenting to be a danger to themselves or others.
  • Constant monitoring of youth for safety.
  • Admit youth intake paperwork experience: process consent forms, risk assessments, inventory belongings, review safety procedures.
  • Tier entry when youth is admitted.
  • Discharged youth from tier when discharged.
  • Encouraged youth to focus on their strengths.
  • Facilitated therapeutic groups.
  • Therapeutic crises intervention and mechanical restraints if needed for safety.
  • Facilitate safety plan meetings as part of the discharge plan with the youth and their family/caregivers and connected them to local/community resources to ensure basic needs and mental health needs were met.
  • Attended all team/clinical meetings and kept up to date with mandatory trainings.

Residential Counselor

Uplift FS (24/7 Residential)
Los Gatos
05.2012 - 10.2014
  • Work with high-risk youth in a mental health treatment facility.
  • Documentation including incident reports, progress notes on interventions with youths.
  • Complete communication log on daily activities and updates on youths.
  • Complete physical checks and monitor youths to detect unusual or harmful behavior and report observations to professional staff.
  • Physical intervention if needed for safety.
  • Cooking and light housekeeping.
  • Dispense medication.
  • Support Youth in recognizing own strengths and work towards their goals.
  • Set limits and natural consequences.
  • Support families.
  • Supported youth on community outings while offering safety monitoring, psychoeducation and connected them to local resources to support their behaviors and mental health needs.

Residential Counselor II

Rebeka's Children Services - Group Home
Gilroy
05.2003 - 09.2011
  • Worked with high-risk youth in a mental health level 14 treatment facility.
  • Trained in and dispense medication correctly to youth.
  • Completed communication log daily.
  • Encouraged youth to focus on their strengths and work towards their treatment goals.
  • Supported families with emotional support, communication support and assisted them with navigating the foster care system, as well as connected them to community resources as needed to support their basic needs and mental health needs.
  • Responded to crises daily and as needed.
  • Encouraged and taught independent living skills to youth aging out of the system.
  • Trained and proficient in Therapeutic Crises Intervention.
  • Keep track of and paid youth their allowance.
  • Created 'Life Books' for youth to celebrate successes when graduating the program.
  • Offered transition support to school, family visits, or other outings as needed.
  • Served as back up to supervisor.
  • Planned staff coverage schedules.
  • Communicated with the treatment team including psychiatrists, therapists, families, and other individuals involved in treatment plan.
  • Wraparound services in transitioning a youth back home with their family while offering support to both family and youth.
  • Work with the youth to focus on individual strengths, use of coping skills, and develop communication skills while at home and in the community.
  • Complete documentation such as medical billing (progress notes).

Residential Counselor

Chamberlain's - Group Home
Hollister
04.2001 - 05.2003
  • Worked with severely emotional disturbed youth in a level 12 group home: emergency short term placement.
  • Respond appropriately to crises daily and as needed.
  • Offered youth constant supervision and structure.
  • Supported and instructed youth on personal hygiene.
  • Set limits and natural consequences.
  • Complete physical checks and monitor youth to detect unusual or harmful behavior. Report observations to professional staff.
  • Encourage youth to focus on individual strengths and work towards set goals.
  • Worked with families and supported them with youth's behaviors and communication skills.
  • Offered families and youth community resources as needed.
  • Supervised youth for safety, dispensed medication, supported hygiene, and offered transition support to school and community settings.
  • Appropriate documentation was required such as incident reports and daily communication logs.
  • Supervised visits with between the youths and their families and supported their communication.

Group home Staff Member

Country House - Group Home
Gilroy
03.1993 - 09.2001
  • Worked with children and young adults with physical and mental disabilities.
  • Supported youth with developing and reaching their individual goals, as well as their physical and occupation therapy exercises.
  • Accurately completed appropriate documentation.
  • Trained in and correctly dispensed medication to youth.
  • Learned to communicate with each youth based on their individual method of communication.
  • Assisted in bathing and bathroom skills.
  • Monitored behavior management.
  • Supported group home with housekeeping and cleaning.
  • Offered transition support for youth to home, school and community settings.
  • Offered emotional and communication support to families and connected them to community resources as needed.
  • On-call for Santa Clara County as a teacher's aide for special education.

Education

Associate of Arts - Child Development

Gavilan Community College
Gilroy, CA
01.2016

High School Diploma -

Gilroy High School
Gilroy, CA
01.1993

Some College (No Degree) - Psychology, Child and adolescence

Southern New Hampshire University
New Hampton, NH

Skills

  • Medi-Cal Billing
  • Passionate about children
  • Quick learner
  • Hardworking team player
  • Multitask
  • Problem-solving skills
  • Detail-oriented
  • Proficient in mental health terminology
  • Extensive knowledge of documentation
  • Organized
  • Bilingual: Spanish, English
  • IEP and TDM experience
  • Creative
  • Clinical skills
  • Innovative in promoting growth in youth
  • Able to work well with little supervision
  • Crisis intervention
  • Case documentation
  • Resource coordination
  • Family advocacy
  • Community engagement
  • Youth support strategies
  • Emotional support techniques
  • Conflict resolution
  • Team building
  • Effective communication
  • Goal setting
  • Rapport building
  • Behavioral modification
  • Self-awareness
  • Training facilitation
  • Parenting education
  • Family support
  • Multicultural competence
  • Professional boundaries
  • Ethical practice
  • Child development
  • Motivational interviewing
  • Behavioral management
  • Incident management
  • Relationships and rapport
  • Crisis intervention strategies
  • Client advocacy
  • Family needs assessments
  • Appointment scheduling
  • Community resource coordination
  • Case management
  • Adaptability and flexibility
  • Family mediation
  • Problem-solving
  • Experience with at-risk youth
  • Home visits
  • Emergency intervention

Languages

  • English, Fluent
  • Spanish, Fluent

Non Work Experience

  • Foster Respite Care for a family member, 03/01/16, Present, Supports family member with foster children in family home setting., Offers psychoeducation and emotional support with behavior management., Offers support with youth's homework and tutoring and navigating the foster care IEP system., Provides coaching, emotional support and physical support for Foster Parent (family member)., Engages foster children in appropriate activities., Supported Foster Parents and Foster Youth with supervised visitations., Offer emotional support to family regarding navigating the foster care system and any behavioral concerns.
  • Personal Care for Niece who has Autism, offered psychoeducation and supportive presence, 1997, 10/31/11, offered daily and direct care, 10/01/11, 06/30/14, continues to support as needed and on-going, 07/01/14, Present, Provided daily care for child with autism in providing a safe home environment. Currently provides supportive presence for family member and support to Niece with autism as needed., Developed and continues to support improvement with communication skills., Offers psychoeducation and emotional support with specific behavior management for a child on the spectrum., Supports family with educational goals and navigating the IEP system., Supports youth with hygiene and developing independent living skills., Engages youth in activities., Provides emotional and behavioral support in school when needed., Offer emotional support to family regarding child with specialized needs.
  • Personal Experience with Family Members with Mental Health Issues, Several family members have experienced mental health issues., Offered support and continue to support family with emotional support and supportive presence when needed., Offers psychoeducation to family members and works to support them with living with mental health issues daily., Offers community resources to family members in order to connect them to additional support to have happy and productive lives.

References

References available upon request.

Timeline

Family Partner II

Pacific Clinics
05.2021 - Current

Family Partner II

Uplift (PSS)
03.2018 - Current

Family Partner II

Uplift FSP
05.2017 - 03.2018

Family Specialist

Uplift FS (PSCSRT)
05.2016 - 01.2017

Family Partner II

Uplift FS (PSCSRT)
05.2016 - 01.2017

Family Specialist

Uplift FS (CTS)
02.2016 - 05.2016

Family Specialist

Uplift FS (Crises Stabilization Unit)
11.2014 - 05.2016

Residential Counselor

Uplift FS (24/7 Residential)
05.2012 - 10.2014

Residential Counselor II

Rebeka's Children Services - Group Home
05.2003 - 09.2011

Residential Counselor

Chamberlain's - Group Home
04.2001 - 05.2003

Group home Staff Member

Country House - Group Home
03.1993 - 09.2001

Associate of Arts - Child Development

Gavilan Community College

High School Diploma -

Gilroy High School

Some College (No Degree) - Psychology, Child and adolescence

Southern New Hampshire University

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