Margie bayanay
Oakville,Ontario
Summary
Adept at cross-cultural communication and strategic thinking, I enhanced case resolution efficiency at Travel Connect Immigration and boosted customer satisfaction through innovative solutions. With a knack for organizing files and a 98% accuracy in transactions, my diverse background spans legal, retail, and educational sectors, demonstrating versatility and a commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Immigration Case Analyst - Independent Contractor
Travel Connect Immigration
04.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Created treatment or service plan meeting each client's individualized needs.
- Enhanced case resolution efficiency by streamlining data analysis and documentation processes.
Legal Interpreter
Arco International Languages Inc
10.2019 - Current
- Handled multiple consecutive interpreting assignments with professionalism and attention to detail, meeting strict deadlines without compromising quality.
- Received recognition from supervising attorneys for exceptional performance in accurately conveying complex legal arguments during trials.
- Managed high-pressure situations with composure, ensuring continuity of interpretation services during heated courtroom exchanges.
- Enabled efficient attorney-client communication through simultaneous interpretation during consultations, strategy sessions, and negotiations.
Front End Associate
Fortinos Supermarket
06.2020 - 02.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated cash, check and credit transactions on cash register with 98% accuracy.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
Entrepreneur
Market America
02.2015 - 08.2018
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
Lunch Supervisor
Halton School Board
09.2016 - 11.2017
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Ensured student safety through vigilant supervision and adherence to school policies.
- Assisted children with special needs, ensuring their comfort and satisfaction during lunchtime.
- Communicated lunchroom rules and processes to students and staff to provide information and direction, supporting safe, timely mealtime experience.
- Supervised outdoor play areas during breaks, maintaining order while promoting physical activity among students.
Clerk
Bureau of Internal Revenue
03.2003 - 06.2007
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Diploma - Paralegal Studies
CDI College
Brampton, ON02-2023
Diploma - Immigration Consultant
CDI College
Mississauga, ON10-2019
Certificate - Early Childcare Assistant
Canadian International Career College
Toronto, ON09-2015
Skills
- Organizing files, creating correspondence, and preparing reports or documents
- Providing support to managers and other employees
- Excellent oral and written communication skills
- Stress tolerance
- Time management
- Attention to detail
- Cross-cultural communication
- Innovative mindset
- Continuing education
Accomplishments
- Achieved the desired result for my client through effectively helping with application process
Languages
English
Full Professional
Filipino
Native or Bilingual
Affiliations
- Toronto Kapuso Lions Club International
- York Region Paralegal Network
- Fil core Support Group
Certification
- ON Driver's License
TV Natin Award for Community Support
Rescued an abused caregiver through the help of C4C and Tv Natin Group and Halton Police
Interests
- Enjoy participating in line dancing for overall physical and mental well-being
- Swimming
- Yoga
- Mindfulness Practices
- Participating in fundraising events to support local charities, schools, or community projects
- Advocacy Campaigns
- Getting involved in local advocacy groups to promote positive change in the community
- Historical Exploration
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Immigration Case Analyst - Independent Contractor
Travel Connect Immigration
04.2023 - Current
Front End Associate
Fortinos Supermarket
06.2020 - 02.2021
Legal Interpreter
Arco International Languages Inc
10.2019 - Current
Lunch Supervisor
Halton School Board
09.2016 - 11.2017
Entrepreneur
Market America
02.2015 - 08.2018
Clerk
Bureau of Internal Revenue
03.2003 - 06.2007
- ON Driver's License
Diploma - Paralegal Studies
CDI College
Diploma - Immigration Consultant
CDI College
Certificate - Early Childcare Assistant
Canadian International Career College
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