Margi Vivanco
Citrus Heights,CA
Summary
Professional with positive attitude and willingness to learn from experienced professionals. Successful at providing high level of assistance during office procedures.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Ophthalmic Technician
Precision Optometry
10.2020 - 03.2023
- Disinfected exam rooms and office.
- Maintained the cleanliness of the office.
- Pretested each patient using the various machines required by the doctor.
- Trained new contact lens wearers.
- Assisted ophthalmologists during examinations and procedures, ensuring patient comfort and accuracy.
- Managed patient records and scheduling, optimizing workflow efficiency within the clinic.
- Trained new staff on equipment operation and best practices in patient care protocols.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
Transcriptionist
Church Organization
04.2020 - 11.2021
- I listened to the recorded video and audio and transferred it to written form.
- Implemented quality control measures to maintain consistent standards across all transcriptions.
- Led initiatives to digitize archival materials, improving accessibility for members and staff alike.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Stayed organized and kept detailed records to accurately track progress and client information.
- Consistently met or exceeded established productivity goals while maintaining a high level of accuracy across all completed assignments.
- Efficiently managed large volume of work assignments while maintaining attention to detail and accuracy standards.
- Coordinated with others who were working on the same video and audio.
- Revised others' work before submitting all formats for final review.
Retail Cashier
Nordstrom Rack
10.2019 - 10.2020
- Handled the cash register.
- Greeted customers and created a smooth experience for them.
- Assisted in daily store operations.
- Maintained organized and visually appealing merchandise displays to enhance shopping experience.
- Implemented best practices for loss prevention, minimizing shrinkage through diligent monitoring.
- Conducted inventory checks, ensuring stock availability and assisting with replenishment efforts.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
Administrative Assistant/Ophthalmic Technician
Precision Optometry
09.2016 - 10.2018
- Answered calls, scheduled appointments, greeted patients, assisted them with check in forms.
- Ensured all proper documentation was presented, explained to patients their insurance.
- Prepared charts for the following day(s).
- Billed each visit to the different insurance companies. Collected copays.
- Disinfected the exam rooms.
- Pretested each patient using the various machines required by the doctor.
- Trained new contact lens wearers.
Receptionist/Optician
Precision Eyecare
09.2014 - 03.2016
- Answered calls, scheduled appointments, greeted customers as they entered the office.
- Filed paperwork.
- Helped patients select frames and ensured they fit properly.
- Ordered prescription glasses and contacts for the patient.
- Contact lens training to those who were new to wearing contact lenses.
- Did retinal imaging for patients before they saw the doctor.
Education
High School Diploma -
South Sutter Charter School
Sacramento, CA01.2013
Associate of Arts -
American River College
Sacramento, CA07-2016
Skills
- Patient record management
- Customer Service
- Customer service experience
- EMR Systems
- Audio transcription
- Bilingual proficiency in Spanish and English
- Medical record management
- Appointment scheduling
- Quality assurance measures
- Staff training
- Inventory management
- Insurance billing
- Data entry accuracy
- Communication skills
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ophthalmic Technician
Precision Optometry
10.2020 - 03.2023
Transcriptionist
Church Organization
04.2020 - 11.2021
Retail Cashier
Nordstrom Rack
10.2019 - 10.2020
Administrative Assistant/Ophthalmic Technician
Precision Optometry
09.2016 - 10.2018
Receptionist/Optician
Precision Eyecare
09.2014 - 03.2016
High School Diploma -
South Sutter Charter School
Associate of Arts -
American River College