Margi patel
Scarborough,ON
Summary
Dedicated and detail-oriented business administration graduate with experience in customer service and support, seeking to contribute my skills to the role of Contact Centre Specialist II at CIBC. Passionate about providing exceptional client service and utilising my communication skills to solve client inquiries and deliver solutions.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
01.2024 - 12.2024
- Company Overview: QuickBooks Support
- Provided inbound and outbound call support to QuickBooks users, resolving technical and account-related inquiries
- Assisted clients with product issues, troubleshooting, and offering solutions for financial software
- Delivered timely responses, adhering to service level agreements (SLAs) for customer satisfaction
- Worked collaboratively with cross-functional teams to ensure seamless client experiences and efficient resolution of queries
- Ensured a high level of professionalism and clarity in communication, delivering personalized service to clients
- Achieved high client satisfaction rates by maintaining thorough knowledge of QuickBooks products and customer needs
- QuickBooks Support
Education
Bachelor Of Business Administration - Business Administration And Management
Centennial College
Scarborough 08.2023
Skills
- Computer proficiency
- Relationship building
- Problem resolution
- Customer relations
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft outlook
- Administrative support
- Customer relationship management (CRM)
- Product and service solutions
Languages
English
Full Professional
Timeline
Customer Service Representative
Concentrix
01.2024 - 12.2024
Bachelor Of Business Administration - Business Administration And Management
Centennial College
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
Mauricio Arango PeñaMauricio Arango Peña
Power Platform Developer at ConcentrixPower Platform Developer at Concentrix