Margaurite Zankunda
Waterloo,Canada
Summary
Dynamic customer-centric professional with a strong background in service-oriented roles, dedicated to fostering client loyalty and satisfaction. Expertise in building robust relationships through proactive communication and targeted loyalty promotions. Proven ability to oversee and coordinate workflow effectively while delegating tasks based on team strengths, ensuring optimal performance and productivity. Committed to enhancing the customer experience and driving business success through strategic service initiatives.
Overview
15
15
years of professional experience
Work History
Business Owner
The Nessah's Touch
Waterloo, ON, Canada
07.2017 - Current
- Handling all incoming business and client requests for information
- Sourced vendors for special project needs and negotiated contracts
- Set pricing structures according to market analytics and emerging trends
- Keeping records for production, inventory, income and expenses.
Caregiver
Home care assistance
Kitchener, ON, Canada
01.2017 - 07.2017
- Talk to clients give them companionship while participating in residential activities
- Help clients or residents with the activities of daily living
- Assist clients with walking, light exercise and physical therapy
- Observe wards to determine any changes in behavior and report to family or associated doctors.
Youth Support Worker
one ROOF youth services
Kitchener, ON, Canada
11.2015 - 01.2017
- Assist youth with supportive services
- Provide support to youth in time of stress
- Regularly monitor and review the quality of youth
- Support youth to facilitate personal, social and educational growth
Addiction Support Worker
Calgary Alpha House Society
Calgary, AB, Canada
11.2014 - 10.2015
- Interact with clients in a caring, non-judgmental manner
- Implement treatment and recovery plans
- Ensure treatment goals are being met
- Complete admissions and discharges
- Monitor clients safety and well-being
Support Worker
Housing Under Group Organisation
Kitchener, ON, Canada
05.2011 - 10.2014
- Assisted residents to book appointments with doctors and their social workers
- Helped residents to gain independence from the shelter
- Attained medications from pharmacy and sort/organize them accordingly
- Organized game nights and movie nights for residents
Education
HairStyling Certificate -
St. Louise Adult Learning
Kitchener, Ontario06.2016
Addictions and Community Service Worker Degree -
Everest College
Kitchener, Ontario10.2012
General Arts and Sciences Diploma -
Conestoga College
Kitchener, Ontario04.2011
Ontario Secondary School Diploma -
St. Mary's High School
Kitchener, Ontario06.2009
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Business administration
- Vendor relationship management
Languages
English
Full Professional
Timeline
Business Owner
The Nessah's Touch
07.2017 - Current
Caregiver
Home care assistance
01.2017 - 07.2017
Youth Support Worker
one ROOF youth services
11.2015 - 01.2017
Addiction Support Worker
Calgary Alpha House Society
11.2014 - 10.2015
Support Worker
Housing Under Group Organisation
05.2011 - 10.2014
HairStyling Certificate -
St. Louise Adult Learning
Addictions and Community Service Worker Degree -
Everest College
General Arts and Sciences Diploma -
Conestoga College
Ontario Secondary School Diploma -
St. Mary's High School