Margarita Azaneth Salvatierra Toribio
Burnaby,BC
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
5
5
years of professional experience
Work History
Concierge
Centrum Concierge & Security
02.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
Receptionist Administrator
Royal Vancouver Yacht Club
06.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problem solving.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Experience Representative
Indigo
09.2020 - 12.2021
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Front Office Agent
The Westin Panama
04.2019 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
MBA - progress
University Canada West
Vancouver, BCSome College (No Degree) - Hospitality And Tourism Management
Greystone College
Vancouver, BCBachelor - Tourism And Hospitality
Panama University
Panama09.2016
Skills
- Guest Experiences
- Concierge Services
- CCTV Monitoring
- MS Office
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Retail Sales Customer Service
- Administrative Support
- Training and Mentoring
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Royal Vancouver Yacht Club
06.2023 - 11.2023
Concierge
Centrum Concierge & Security
02.2021 - Current
Customer Experience Representative
Indigo
09.2020 - 12.2021
Front Office Agent
The Westin Panama
04.2019 - 06.2019
MBA - progress
University Canada West
Some College (No Degree) - Hospitality And Tourism Management
Greystone College
Bachelor - Tourism And Hospitality
Panama University
Similar Profiles
Durga Thapa MagarDurga Thapa Magar
Concierge Officer at Centrum Concierge Security ltdConcierge Officer at Centrum Concierge Security ltd
Durga Thapa MagarDurga Thapa Magar
Concierge Officer at Centrum Concierge Security ltdConcierge Officer at Centrum Concierge Security ltd
SUPREET KAURSUPREET KAUR
Head Concierge at Centrum Concierge & Security LtdHead Concierge at Centrum Concierge & Security Ltd