Margarita Azaneth Salvatierra Toribio
Burnaby,BC
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
5
5
years of professional experience
Work History
Concierge
Centrum Concierge & Security
2021.02 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
Receptionist Administrator
Royal Vancouver Yacht Club
2023.06 - 2023.11
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problem solving.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Experience Representative
Indigo
2020.09 - 2021.12
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Front Office Agent
The Westin Panama
2019.04 - 2019.06
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
MBA - progress
University Canada West
Vancouver, BCSome College (No Degree) - Hospitality And Tourism Management
Greystone College
Vancouver, BCBachelor - Tourism And Hospitality
Panama University
Panama09.2016
Skills
- Guest Experiences
- Concierge Services
- CCTV Monitoring
- MS Office
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Retail Sales Customer Service
- Administrative Support
- Training and Mentoring
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Royal Vancouver Yacht Club
2023.06 - 2023.11
Concierge
Centrum Concierge & Security
2021.02 - Current
Customer Experience Representative
Indigo
2020.09 - 2021.12
Front Office Agent
The Westin Panama
2019.04 - 2019.06
MBA - progress
University Canada West
Some College (No Degree) - Hospitality And Tourism Management
Greystone College
Bachelor - Tourism And Hospitality
Panama University
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