Margarita Tellez

Managed billing and collections for Turlock, Fresno, and Bakersfield (averaging approximately $700,000 in monthly billing with prompt payment turnaround)

• Processed billing inquiries and resolved discrepancies for customer accounts.
• Managed collections efforts by contacting clients for overdue payments.
• Communicated effectively with clients to clarify payment terms and conditions.
• Analyzed account statements to identify potential issues and prevent delays.
• Negotiated payment plans with delinquent customers.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Oversaw inventory management, ensuring timely procurement of office supplies and equipment.
• Facilitated communication among departments to support project collaboration and efficiency.
• Implemented office policies to enhance workflow and improve employee productivity.
• Trained new staff on office procedures and company software systems for smooth onboarding.
• Maintained records and documentation in compliance with company standards and regulations.
• Assisted in budget preparation by tracking expenses and forecasting future needs responsibly.
• Maintained filing system for records, correspondence and other documents.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Managed office inventory and placed new supply orders.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Supervised staff members, organized schedules and delegated tasks.
• Reviewed files and records to obtain information and respond to requests.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Provided training to new hires on office policies and procedures.
• Provided administrative support to management team including preparing reports and presentations.
• Performed reconciliations of customer accounts with the general ledger accounts on a monthly basis.
• Assisted with month-end closing activities such as preparing journal entries related to cash receipts and collections.
• Prepared weekly AR aging report for review by accounting manager.