Margarita Lopez
Woodlake
Summary
Dedicated professional with strong organization and customer service skills. Experienced in developing training materials and mentoring team members to enhance service delivery and operational efficiency.
Detail-oriented Support Assistant with 9 years of experience executing wide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Self Sufficiency Support Assistant
County of Tulare - Health & Human Services Agency
Lindsay, CA
04.2016 - Current
- Assisted in data entry and maintained accurate client records in health information systems.
- Developed training materials to improve staff understanding of program policies and procedures.
- Mentored new team members on operational processes and client engagement strategies.
- Analyzed workflow processes to identify areas for improvement in service delivery methods.
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Developed comprehensive knowledge base articles for internal and external use, reducing support ticket volume.
- Mentored junior staff members on proper documentation techniques enabling more effective tracking of case progress.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
Education
High School Diploma -
Bravo Lake High School
Woodlake, CASkills
- Strong organization
- Professionalism and etiquette
- Resourcefulness and initiative
- Calendar management
- Meeting coordination
- Teamwork
- Multitasking and time management
- Fast learner
- Customer service
- Accounting and bookkeeping
- Time management
- Reliability
Languages
Spanish
Timeline
Self Sufficiency Support Assistant
County of Tulare - Health & Human Services Agency
04.2016 - Current
High School Diploma -
Bravo Lake High School