Margarita Filaretova
La Jolla
Summary
Innovative Lead Floral Designer with impressive background in creating unique and visually appealing floral arrangements. Possess strong design skills, deep understanding of color patterns, and extensive knowledge of flower care. Showed leadership by guiding teams and coordinating daily operations in previous roles. Improved customer satisfaction through designing custom arrangements based on client preferences and occasions.
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Lead Floral Designer
Orchid Republic, Carmela De Castro
Sherman Oaks
05.2022 - 09.2025
- Researched latest design trends, colors and vendor products for use in new pieces.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Properly package flowers and plants for damage-free delivery.
- Prepared potted plants and bouquets based on customer requirements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Designed unique floral arrangements for various events and occasions.
- Trained new employees on proper handling techniques for fresh flowers.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Maintained proper storage conditions for all flowers in the shop.
- Assisted customers with floral selection, design and arrangements.
- Created custom bouquets using a variety of fresh flowers and foliage.
- Developed seasonal displays that showcased creativity and aesthetic appeal.
- Trained junior designers on techniques and best practices in floral design.
Medical Receptionist/Referral Coordinator
LA Institute Of Foot And Ankle Surgery
Burbank
08.2019 - 08.2020
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Linked families to relevant community support to meet non-medical needs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Worked on multiple platforms (office software) EMR for scheduling and patient intake forms such as Epic.
- Implemented office procedures to streamline front desk operations smoothly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Resolved conflicts between referring physicians and receiving providers.
Secretary/Bookkeeping Assistant
Livingston, Omens & Magnin
Culver City
02.2016 - 02.2018
- Maintained inventory of office supplies and placed orders.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Received and delivered incoming accounting department mail to appropriate staff members.
- Reviewed general ledger for accuracy and specific coding issues.
- Prepared documentation for travel reimbursement and corporate credit card expenses.
- Served as key holder and performed related functions in accordance with safety and security policies.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reconciled company bank, credit card and line of credit accounts every month, investigating and resolving discrepancies to keep accounts audit-ready.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Recorded deposits into Quickbooks, reconciled monthly bank accounts and tracked expenses.
Floral Designer
Empty Vase Florist Of La
West Hollywood
07.2015 - 08.2015
- Supported freelance floral designers in creating a billionaire wedding ceremony at Palm Springs
- Assisted with the floral decor and set up parts of the event, including the professionalism of collaborative work with all parts of team members in the event venue
Education
Associates in Psychology - Psychology
Pierce Community College
Woodland Hills, CA 07.2023 - 06.2025
High School Diploma -
Opportunities For Learning
ArletaSkills
- Customer Orders
- Client Meetings
- Price Negotiation
- Order Placement
- Vendor Relationships
- Client Requirements
- Artistic Flower Arranging
- Floral and Plant Knowledge
- Seasonal Displays
- Project Requirements
- Staff Training
- Dynamic Personality
- Medical Recordkeeping
- BLS Certified
- Bookkeeping Support
- Floral design
- Customer relationship management
- Event coordination
- Effective communication
- Problem solving
- Attention to detail
- Training and mentoring
- Creativity and innovation
- Appointment scheduling
- Patient interaction
- Team collaboration
- Conflict resolution
- Time management
Languages
Russian
English
Timeline
Associates in Psychology - Psychology
Pierce Community College
07.2023 - 06.2025
Lead Floral Designer
Orchid Republic, Carmela De Castro
05.2022 - 09.2025
Medical Receptionist/Referral Coordinator
LA Institute Of Foot And Ankle Surgery
08.2019 - 08.2020
Secretary/Bookkeeping Assistant
Livingston, Omens & Magnin
02.2016 - 02.2018
Floral Designer
Empty Vase Florist Of La
07.2015 - 08.2015
High School Diploma -
Opportunities For Learning