Teodora Dela Cruz
Scarborough,Ontario
Summary
Dynamic medical office professional with extensive experience. Expert in patient scheduling and referral coordination, ensuring seamless patient flow and confidentiality. Recognized for exceptional interpersonal skills and professionalism, contributing to a positive office environment. Proven ability to manage insurance claims and maintain organized communication, enhancing overall operational efficiency.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
Mount Sinai Health System
12.2004 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Medical Transcriptionist
King Faisal Specialist Hospital & Research Centre
09.1999 - 05.2004
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Provided exceptional service to healthcare providers by promptly addressing inquiries and resolving issues related to transcribed reports.
- Developed expertise in various specialty areas, adapting transcription style to cater to specific medical disciplines.
- Maintained security and privacy of records to protect patients and providers.
- Collaborated with the healthcare team to ensure timely and accurate medical documentation, improving overall patient care.
Medical Secretary
Sunnybrook Health Sciences Centre
01.1990 - 08.1999
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Supported office staff and operational requirements with administrative tasks.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents showcasing compliance with regulatory standards.
Education
Associate of Arts - International Travel And Toursim
Universit of St. Thomas
Manila, PhilippinesMedical Administration/Transcriptionist
George Brown College
Skills
- Patient scheduling
- Medical office management
- Appointment scheduling
- Patient confidentiality adherence
- Referral coordination
- Appointment coordination
- Interpersonal relationship building
- Professionalism and discretion
- Scheduling expert
- Mail distribution
- Patient flow management
- Medical transcription experience
Languages
English
Timeline
Administrative Assistant
Mount Sinai Health System
12.2004 - Current
Medical Transcriptionist
King Faisal Specialist Hospital & Research Centre
09.1999 - 05.2004
Medical Secretary
Sunnybrook Health Sciences Centre
01.1990 - 08.1999
Associate of Arts - International Travel And Toursim
Universit of St. Thomas
Medical Administration/Transcriptionist
George Brown College
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