Margarita Castro
Pacifica,CA
Summary
Extensive experience working with people in different roles and settings with varying levels of responsibilities. Have 10 years of experience in customer service and have held a supervisory role for major business corporations. Demonstrated passion for helping others, developed leadership skills, and established an efficient work environment. Dedicated to supporting emotional, social and academic development of young children. Preschool Teacher with 2 years of experience with great observational and communication skills. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
12
12
years of professional experience
Work History
Preschool Teacher
Kangaroos Preschool
09.2021 - Current
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Maintained accurate records of each child''s progress, using various documentation methods such as portfolios or tracking sheet
- Assisted and supervised 12 children throughout entire school day
Retail Store Manager
Western Bagel
11.2016 - 08.2021
- Monitored employee productivity and provided constructive coaching
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Completed routine store inventories.
- Took orders from wholesale accounts and prepared delivery route
Customer Service Representative
Vio Security, LLC
05.2016 - 02.2017
- Made certain that clients received excellent service to not only maintain but also to expand their relationships for future business opportunities
- Answered customer questions and resolved customer problems efficiently in high-volume call center
- Follow up with customers regarding company products and services and also updates
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues
Swing Shift Manager
McDonalds
05.2012 - 05.2016
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Was in charge of inventory management and ensured every area was fully stocked
- Ensured smooth shift transitions by maintaining thorough communication between teams and management.
- Maintained a safe and compliant work environment by enforcing company policies and industry regulations
Education
Bachelor of Arts - Sociology
San Francisco State University
San Francisco, CA05.2024
Associate of Arts -
Los Angeles Valley College
Los Angeles, CA2021
High School Diploma -
Panorama High School
Los Angeles, CA06.2014
Skills
- Bilingual in Spanish
- Positive Reinforcement
- Organizational Skills
- Team Collaboration
- Problem-Solving
- Customer Service
- Active Listening
- Interpersonal Skills
Timeline
Preschool Teacher
Kangaroos Preschool
09.2021 - Current
Retail Store Manager
Western Bagel
11.2016 - 08.2021
Customer Service Representative
Vio Security, LLC
05.2016 - 02.2017
Swing Shift Manager
McDonalds
05.2012 - 05.2016
Bachelor of Arts - Sociology
San Francisco State University
Associate of Arts -
Los Angeles Valley College
High School Diploma -
Panorama High School
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