Jenny Amezcua

• Maintained a clean and welcoming reception area to create a positive first impression for Patients
• Streamlined check-in and check-out processes for quick no wait
• Communicated effectively with colleagues across all departments to ensure seamless operations and Patient satisfaction.
• Enhanced Patient satisfaction by providing exceptional front desk services and addressing inquiries promptly.
• Developed strong relationships with patients through attentive service, leading to increased excellent customer service and return visits.
• Handled telephone calls professionally, directing callers appropriately or taking detailed messages when necessary.

Podiatry procedure scheduler from 2015 to current

. provide patient surgery instructions .Submit authorization for HMO patient . Submit Prior authorization for PPO patient

.Coordinate OR. at Surgery center or Hospital

.Check insurance benefits

. Assist patient booking preop appointment if required.

Dermatology and Podiatry front desk from 2012 to current

- Accommodate urgent Podiatry and Dermatology appointments

-Check in patients

-Insurance verification

-Submit Prior Authorization

-Take patients phone calls