Carla Rebelo
Victoria,BC
Summary
Seeking a full-time position as a receptionist/administrative assistant, that enables me to utilize my skills to create a smoother work environment, and gain more knowledge
Overview
11
11
years of professional experience
Work History
Volunteer Coordinator
Cook St Village Seniors Centre
11.2023 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Managed a database of over 100 volunteers, ensuring accurate record-keeping and easy access to information when needed.
- Established clear volunteer roles and responsibilities, leading to more efficient project execution.
- Trained new employees on company policies and procedures, fostering a supportive work environment for professional growth.
Rental Coordinator
Cook St Village Seniors Centre
11.2023 - Current
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
- Evaluated competitor offerings to develop strategies that would set our company apart from others in the market space.
- Coordinated marketing efforts to promote rental services within the community, generating increased awareness among potential clients.
- Enhanced customer satisfaction through timely communication and attention to detail in coordinating rentals.
- Maintained a high level of accuracy in billing procedures, effectively resolving discrepancies and preventing financial losses.
- Streamlined rental processes by implementing efficient scheduling and organization techniques.
- Assisted customers in selecting appropriate equipment for their needs, providing knowledgeable guidance on available options.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Collected rent and security deposits to provide timely payments to property owners.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
Administrative Assistant
Cook St Village Activity Seniors Centre
04.2022 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Built strong relationships with clients to deliver emotional support and companionship.
- Created engaging content to catch attention of potential customers.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Conducted daily updates to social media profiles to boost company online presence.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Verified customer information for orderly, up-to-date online systems.
Support Worker
Just Like Family Home Care
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Created, prepared, and delivered reports to various departments.
- Monitored clients' progress to adjust treatment plans accordingly.
- Conducted home visits to assess clients' home environment and provide support.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Front Desk Manager
Capital City Centre Hotel Victoria
04.2019 - 04.2022
- Included providing exceptional customer service at all times; taking bookings in person, online and over the phone; dealing with all incoming and outgoing phone calls and emails; checking guests in and out of the hotel; performing payroll, accounting & scheduling duties; assisting the manager & other employees during their shifts when needed.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Receptionist
Haven Spa & Salon
02.2018 - 03.2019
- Included opening and closing duties; booking in appointments; dealing with all incoming and outgoing phone calls and emails; assisting hairstylists when needed; handling all cash/credit/debit transactions; counting product inventory and stocking products; providing excellent customer service by helping clients with what they needed, especially best for their skin.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled and confirmed appointments and meetings for senior management team.
Receptionist/Assistant Manager
Sana Spa
06.2016 - 02.2018
- Included providing exceptional customer service at all times; managing spa finances by seeing how much the spa was bringing in and how much the spa was spending; comparing sales and meeting sales goals; hiring and scheduling employees according to their availability; performing payroll; booking clients and services using Milano system; conducting promotion campaigns and maintaining stock inventories.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Server & Bartender
XS Lounge & Grill
08.2015 - 07.2017
- Included providing the best customer service possible by taking orders and serving food and drinks; putting in food and drink orders through Squirrel system; counting liquor inventories; taking cash/credit/debit payments; consistently checking up on customers and giving them what was needed when possible.
Receptionist/Vet Assistant
Northeast Animal Clinic
02.2014 - 08.2015
- Included providing exceptions customer service; booking in appointments; dealing with all incoming and outgoing phone calls and emails; preparing the paperwork and tools required for surgery on the animals; assisting the veterinarian in surgery; taking care of the animals; cleaning and sanitizing the workplace; handling cash/credit/debit transactions.
Education
High School Diploma -
Bishop McNally High School
Calgary, AB2012
Skills
- Maintain professional and positive attitude
- Excellent communication skills
- Proficient on the computer, Excel, Microsoft Office and various operating systems
- Reliable while working under pressure
- Strong ability to multitask
- Independent and able to follow given tasks
Timeline
Volunteer Coordinator
Cook St Village Seniors Centre
11.2023 - Current
Rental Coordinator
Cook St Village Seniors Centre
11.2023 - Current
Support Worker
Just Like Family Home Care
08.2023 - Current
Administrative Assistant
Cook St Village Activity Seniors Centre
04.2022 - 11.2023
Front Desk Manager
Capital City Centre Hotel Victoria
04.2019 - 04.2022
Receptionist
Haven Spa & Salon
02.2018 - 03.2019
Receptionist/Assistant Manager
Sana Spa
06.2016 - 02.2018
Server & Bartender
XS Lounge & Grill
08.2015 - 07.2017
Receptionist/Vet Assistant
Northeast Animal Clinic
02.2014 - 08.2015
High School Diploma -
Bishop McNally High School
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