Margaret Diane Evans
Summary
Knowledgeable and dedicated Member Service Representative, who brings excellent organizational and problem solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and support.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Vision Credit Union
01.2023 - Current
- Dealing with members inquiries in branch, over the phone or by email.
- Accurately process transactions such as withdrawals, deposits, and bill payments.
- Opening and closing bank accounts.
- Assist members with Estates, Investments and business accounts.
- Sending and receiving cash orders.
- Completing daily and monthly reports.
- Contacting members to resolve concerns with their account.
- Balancing cash and closing out at the end of the day.
- Key holder duties opening and closing the branch following branch processes.
Early Childhood Educator
Stepping Stones Daycare
09.2022 - 01.2023
- Caring for preschool-age children.
- Playing with and assisting children.
- Planning activities and crafts.
- Assisting with diapering, lunches, and cleaning.
School Bus Driver
Prairieland Regional Division 25
09.2020 - 01.2023
- I drove a school bus route in rural Alberta.
- Driving in all weather conditions.
- I transported kids from 5-18 to and from school.
- Making sure kids stayed safe on my bus.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Organizing the scheduled pick up and drop off times.
- Contacting parents with any schedule changes.
Bank Teller
Village Agencies
11.2019 - 08.2022
- Dealing with member inquiries in the branch, making deposits, withdrawals, and bill payments.
- Shipping and receiving cash orders.
- Referring members for others services out of branch.
- Balancing cash and closing out at the end of the day.
- Key holder duties opening and closing the bank and building.
Sandwich Artist
Subway
07.2019 - 11.2019
- Cashier duties.
- Prepared and presented food in compliance with health and safety guidelines.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
Front Desk Receptionist/Housekeeping and Laundry Attendant
Golden Prairie Hotel And Lodge
05.2017 - 07.2019
- I started working housekeeping, cleaning rooms and lobby areas of the hotel.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- I trained and moved to Front Desk Receptionist.
- I worked both night shift completing the end of day audit and morning shift making breakfast.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific rooms.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Trained new Front Desk staff on all procedures.
- Resolved customer problems and complaints.
- Coordinated with housekeeping staff on availability of rooms.
School Bus Driver
Prairieland Regional Division 25
05.2014 - 10.2018
- I drove a school bus for rural school in East Central Alberta.
- Driving in all weather conditions.
- I transported school children from ages 5 – 18 to and from school daily.
- Making sure children stayed safe on their journey on the bus.
- Arranging pick up and drop off times to make sure the bus was always on time.
- Contacting parents of any changes to the schedule.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Postwoman
Royal Mail UK
12.2012 - 07.2013
- Collecting mail from local post offices and post boxes and bringing it back to the sorting office for sorting.
- Delivering both on foot and by van to individual houses on assigned route.
- Leaving collection cards for parcels that could not be delivered.
- Daily checking of the road safety of the van assigned.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Education
Level 1 Alberta Childhood Educator - Childcare
Alberta Childcare
Alberta02.2023
Alberta GED -
Stettler Outreach School
Stettler, AB07.2016
GCSE -
Cullybackey High School
Cullybackey, Northern Ireland 06.1999
Skills
- Customer Service
- Organization
- Problem Solving
- Cash Handling
- Time Management
- Accountability
- Reliability
- Team Work
Activities
- Spending time with my daughter creating crafts and baking.
- I enjoy going for walks with my dogs and spending time with my family camping.
- Joining in town activities and workshops.
Timeline
Member Service Representative
Vision Credit Union
01.2023 - Current
Early Childhood Educator
Stepping Stones Daycare
09.2022 - 01.2023
School Bus Driver
Prairieland Regional Division 25
09.2020 - 01.2023
Bank Teller
Village Agencies
11.2019 - 08.2022
Sandwich Artist
Subway
07.2019 - 11.2019
Front Desk Receptionist/Housekeeping and Laundry Attendant
Golden Prairie Hotel And Lodge
05.2017 - 07.2019
School Bus Driver
Prairieland Regional Division 25
05.2014 - 10.2018
Postwoman
Royal Mail UK
12.2012 - 07.2013
Level 1 Alberta Childhood Educator - Childcare
Alberta Childcare
Alberta GED -
Stettler Outreach School
GCSE -
Cullybackey High School
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