Summary
Overview
Work History
Education
Languages
Timeline
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Margaret Wilen

Moncton,NB

Summary

Experienced with parcel sorting, ensuring quick and accurate processing. Utilizes organizational skills to manage high-volume workloads efficiently. Knowledge of maintaining safety standards and effective team collaboration.

Overview

27
27
years of professional experience

Work History

Parcel Sorter

Canada Post
11.2020 - Current
  • Minimized package damage by carefully handling fragile items during the sorting process.
  • Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
  • Assisted in training new employees on proper sorting techniques, contributing to a more efficient workforce.
  • Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
  • Conducted quality checks on sorted parcels before dispatching them for delivery, ensuring customer satisfaction through accurate deliveries.
  • Adhered to safety protocols at all times, resulting in zero workplace accidents or injuries.
  • Swiftly adapted to changes in parcel volume during peak seasons or holidays, effectively managing workload fluctuations without compromising quality or timeliness.

Manager

Speedy Auto Service
06.2011 - 12.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Store Manager

Arbys Resturant
01.1998 - 10.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.

Education

Stenography - Business

NBCC
Moncton, NB
06.1979

1st Divsion Accounting -

Harrison Trimble High School
Moncton, NB
06.1978

Languages

English
Full Professional

Timeline

Parcel Sorter

Canada Post
11.2020 - Current

Manager

Speedy Auto Service
06.2011 - 12.2022

Store Manager

Arbys Resturant
01.1998 - 10.2020

Stenography - Business

NBCC

1st Divsion Accounting -

Harrison Trimble High School

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Margaret Wilen