Margaret Surette
Nanaimo,BC
Summary
Organized Associate Cashier experienced in handling cash, processing payments and building patron relationships with excellent interpersonal abilities. Proven history of error-free drawer counts and reconciliations. Service-oriented team member with good communication skills and friendly personality.
Overview
17
17
years of professional experience
Work History
Sales Associate/Cashier/Receiver/Print Advertiser
Kool And Child
2014.07 - 2022.12
- Greeted Customers at door, helped them by answering questions, locate items and fulfilling their requests to complete their perfect purchase.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks, bins and setting up displays for optimal appearance.
- Received freight into warehouse by assisting drivers to unload, taking note of overages and shortages.
- Reported all discrepancies to manager including photos of any damages caused in shipping.
- Entered all freight received into inventory via computer.
- Printed price tickets and attached to each item.
- Created photographic ads for local magazines and newspaper.
- Constructed photo shoots with products, attached captions or 300 word paragraphs to accompany completed ad.
- Designed monthly newsletter informing customers of new products, store information and fun things happening around Nanaimo. (this was emailed to over 6,000 customers every month)
Inventory Manager
Sears Canada
2012.02 - 2014.02
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Developed and maintained knowledgeable and productive team of employees.
Merchandise Presentation Supervisor
Sears Canada
2009.02 - 2012.02
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Arranged consistent shelves, bins, and racks by following established planograms.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Developed merchandising strategy to efficiently move overstock.
Hardware Sales Team Lead
Sears Canada
2006.02 - 2009.02
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Monitored sales team performance and provided constructive feedback.
- Greeted customers and provided product advice to increase sales.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Performed inventory control procedures to manage stock.
- Developed and maintained knowledge of current sales and promotions.
- Participated in store meetings and product training sessions to understand and sell items.
- Kept detailed track of sales and customer information in company system.
Education
High School Diploma -
Ucluelet Secondary School
Ucluelet, BC06.1976
Skills
- ID Verification
- Payment Processing
- Issue Resolution
- Group and Individual Instruction
- Cash Handling
- Customer Service
- Credit and Cash Transactions
- Retail Merchandising
- POS Systems
Languages
English
Native or Bilingual
Timeline
Sales Associate/Cashier/Receiver/Print Advertiser
Kool And Child
2014.07 - 2022.12
Inventory Manager
Sears Canada
2012.02 - 2014.02
Merchandise Presentation Supervisor
Sears Canada
2009.02 - 2012.02
Hardware Sales Team Lead
Sears Canada
2006.02 - 2009.02
High School Diploma -
Ucluelet Secondary School
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