Dedicated administrative professional with over 20 years of experience in delivering exceptional patient care and support in diverse medical environments. Expertise in administrative, clinical, and clerical functions, utilizing applications such as ECW, Epic, Citrix, Office Suite, and Google Docs. Strong communication and customer service skills, committed to continuous improvement and professional development. Proven ability to collaborate effectively within teams while fostering an inclusive workplace culture.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Medical Assistant II
Sutter Health Sacrament Neurology & COVID Clinics
Sacramento
03.2021 - Current
Responsible for measuring vital signs, scheduling patients, preparing for procedures, assisting in procedures, and pre-charting for patient exams.
Committed to providing excellent patient care.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Took a leadership role as a clinic safety liaison in the clinic.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Organized patient charts before each day's clinic sessions began.
Contacted pharmacies to submit and refill patients' prescriptions, and start prior authorizations.
Partnered with prominent pharmaceutical firms to facilitate patient access to multiple sclerosis specialty drugs and infusions through effective assistance programs and enrollment processes.
Managed vaccination processes and ensured up-to-date records for injection documentation
Clinical Medical Assistant/Documentation Assistant/Scribe
Marshall Medical Center
Placerville
03.2017 - 02.2021
Responsible for administering injections, measuring vital signs, interviewing patients, preparing and assisting in procedures, scheduling patients and ensuring patient satisfaction.
Worked in the Oncology, Gynecology, Gastroenterology, Urology and Family medicine clinics.
Perform pre-charting for patient office exam and accompany physician to patient visit and documents visit.
Office Manager/Clinical Medical Assistant/Phlebotomist
Tree of Life Wellness Center
Nevada City
02.2015 - 03.2017
Directed staff of five employeess.
Responsible for billing, collections, scheduling, patient flow, and physician timeliness.
Managed payroll and medical testing, administering injections as sole phlebotomist for clinic
Conducted EKGs and measured vital signs for patient assessments.
Interviewed patients to gather comprehensive medical histories.
Prepared and assisted in medical procedures to ensure efficiency.
Monitored patient satisfaction to improve service delivery.
Firefighter1/EMT1FS
California Department of Forestry
Nevada County
06.1991 - 11.1994
Responded to 911 calls and rendered aid as necessary, performed medical tasks as necessary, and extinguished fires on both wildland and structures.
Inspected and offered advice for creating a fire-safe space around structures.
Education
High School Diploma -
Ponderosa High School
06.1988
Sierra College - General Education
Sierra College
Los Rios College District - General Education
Los Rios College District
Skills
Vital signs measurement
Electronic health records
Patient scheduling
Patient care
Billing and collections
Team leadership
Customer service
Safety compliance
Time management
Decision-making
Friendly, positive attitude
Certification
Certified Phlebotomy Technician, 2020
Certified Clinical Medical Assistant, 2019
CPR, 2019
Anew Day Lay Counselor Certification, 2012
Firefighter 1- EMT 1FS, 1991
Medical and Health Careers ROP, 1987
Timeline
Medical Assistant II
Sutter Health Sacrament Neurology & COVID Clinics
03.2021 - Current
Clinical Medical Assistant/Documentation Assistant/Scribe
Marshall Medical Center
03.2017 - 02.2021
Office Manager/Clinical Medical Assistant/Phlebotomist